The Role: 

As a Mid-Market Customer Success Manager you are the go-to partner for district leaders. Leveraging industry and regional knowledge, you will be building and managing relationships with key decision-makers. You will manage a portfolio of accounts in the country. You will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals. You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.  By breaking down a district’s curricular goals, you will work together to make sure they are executing on their intended use case of Newsela. You’ll also collaborate closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients. You will establish yourself as a trusted advisor managing every step of the client life cycle, leading to successful achievement of a district's desired outcomes and resulting in renewal and expansion of their Newsela subscription.

Why You’ll Love This Role: 

As part of our growing Customer Success team, you’ll have the opportunity to directly influence how district administrators engage with Newsela. You will get to represent the future of education, enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. You will build partnerships that are outcomes oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.  In addition to achieving your own renewal targets, you will get to work with an enthusiastic, cross-functional team and  help define what a world class partnership with our school districts look like. Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers. 

Why We’ll Love You:

With 3+ years experience managing a portfolio of accounts, you have a demonstrated ability to drive revenue through growth, retention and expansion. You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them. You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals. You also uncover hidden needs and ask probing questions to get to the root of a problem; you do not simply take what a client says at face value, but are able to tactfully challenge the client’s thinking and uncover needs and risks. You take all of this information and translate client stated goals into goals that are applicable to Newsela. You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with. You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals. While not required, a background in education and/or Gainsight and Salesforce (SFDC) experience is a plus. 

About Newsela:

One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.