monday.com
monday.com makes work click
New York, NY
Hybrid

Mid Market Customer Success Manager

Sorry, this job was removed at 11:03 p.m. (EST) on Monday, July 31, 2023
Find out who's hiring in Greater NYC Area.
See all Sales jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Employer Provided Salary: $100,000-$130,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

Please note this is a hybrid role in our NYC office.


About The Role:

  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities


Social Title:

Mid Market Customer Success Manager


Social Description:

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!

Requirements

  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $100,000 - $130,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations

#LI-DNI

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are monday.com Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Flexible work schedule
monday.com provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Our remote work program includes work from home full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Highly diverse management team
monday.com values diversity at every level. Currently, around half of our management team identify as women.
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Unconscious bias trainings for all hiring managers and interviewers, partnering with HBCUs, HSIs, and women's colleges to promote jobs.
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Monthly $50 stipend for gyms and exercise and wellness apps.
Team workouts
At this time, we do zoom yoga here at monday!
Mental health benefits
monday.com offers 12 sessions with an occupational psychologist.
Financial & Retirement
401(K)
401(K) matching
monday.com provides employees with a 401(k) matching plan managed by Trinet. Regardless of what is contributed by the employee, monday.com contributes 3% of an employee's annual gross pay.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 13 weeks of parental leave for both the primary and secondary caretakers with full payment.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
monday.com sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
monday.com employees receive between 16 and 22 days per year of paid time off based on years of tenure at monday.com.
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 80 hours per year of paid sick leave. These hours can also be used for mental health days.
Office Perks
Commuter benefits
We offer a monthly $130 stipend for commuter expenses.
Company-sponsored outings
monday.com hosts company outings monthly.
Free daily meals
When in office, monday.com offers daily snacks for breakfast! We also offer a monthly $300 stipend that can be used on Seamless and local restaurants.
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees receive a lunch stipend on a monthly basis.
Company-sponsored happy hours
Happy hours are hosted twice per month.
Recreational clubs
Fitness stipend
Soccer and basketball leagues.
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

More Jobs at monday.com

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about monday.comFind similar jobs like this