Client Success Partner

| Greater NYC Area
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Position:  Client Success Partner 

Location:  NYC

We’re a fast-moving world leader in cloud-based background screening and identity services. Our clients use our services to create safer workplaces, build trusted brands and protect vulnerable populations. We are financially thriving, investing in growth and grounded in authenticity.  If you are motivated and passionate, you will love working here. Apply today!

www.instagram.com/sterlingts_

www.linkedin.com/company/sterling-talent-solutions

www.facebook.com/SterlingTS/

At first glance, we might just look like just another background screening company, but we're so much more than our latest product developments and innovative technology. We're a unified team cultivating creative, passionate and high-performance talent across the globe. And we're growing like crazy.

As a successful Client Success Partner at Sterling, you are responsible for managing the day to day screening program for your book of business. As a strategic advisor to your accounts, you have the opportunity to expand the Sterling footprint with your customers and work diligently to develop and enhance resilient client relationships. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and onboarding experience for employers worldwide, and we'd be honored if you'd join us.

 

Your typical job functions would include:

  • Relationship Cultivation and Strategic Management
  • Maintain full ownership of a book of business, up to 20 accounts
  • Act as a strategic advisor to your client base by being the "go to" person for strategic account needs
  • Become an industry expert on an assigned vertical(s) to better understand each client's organizational dynamics
  • Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability

Metrics, Reporting and Client Strategy

  • Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
  • Monitor and analyze development and strategic progression for all client accounts

Consultative Selling to Existing Business

  • Create strategic account plans as a roadmap to grow customer revenue and deliver world class client satisfaction
  • Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
  • Implement long term contract agreements with clients to review and grow revenue
  • Propose additional products and services to expand footprint within existing accounts

What does it take to be successful in this role?

  • Proven success in strategic account management/client success/sales experience (Ideal experience working with all levels of HR departments)
  • Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
  • Superior program management, presentation and negotiation skills
  • Proficiency using CRM Platform is ideal
  • Bachelor's degree strongly preferred
  • Willingness to travel, approximately 25%

The Benefits and Perks:

  • Compensation: We provide a stable base salary as well as the opportunity for quarterly bonus
  • Benefits: Medical, dental, and vision insurance, 401k matching, and 22 days of PTO to start!
  • Equipment: You will be provided with a company laptop and phone
  • Future: As a Client Success Manager, you have the opportunity for advancement within your title, taking on more complex/larger accounts, and increase in bonus opportunity

Why Sterling:


Sterling is a leader in serving organizations since 1975 with high quality employment screening and hiring solutions. We pride ourselves in providing excellent customer service, unbeatable speed and unrivaled accuracy. With 20 offices in 9 countries, our team of more than 4000 employees proudly serves over 50,000 customers around the world, including a quarter of the Fortune 100 and we are constantly growing. Come join Sterling where you can find a place to call home.

Equal Employment Opportunities at Sterling 

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Location

1 State Street Plaza, 24th Floor, New York, NY 10004

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