Operations Analyst

| Greater NYC Area
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Background

The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.

TrialSpark is a technology company that brings new medical treatments to patients faster. We’re reimagining the clinical trial by introducing a new model, using technology to streamline every aspect of the trial. To fulfill our mission, we partner with pharma, biotech, and digital health companies to run studies faster and more efficiently.

Job Description

The Operations Analyst is responsible for analyzing and reporting on Operational metrics (KPIs, OKRs) that enable TrialSpark leadership to better understand business performance and to make data driven decisions. 

You should be able to demonstrate a willingness to work in a fast-paced and evolving environment  while balancing competing projects with time pressures. The ability to establish and maintain effective working relationships with cross functional stakeholders is key and you should have excellent written and verbal communication skills as well as an ability to create and manage complex operational models. 

Responsibilities

Duties include but are not limited to: 

  • Partnering with operational stakeholders to create, define, analyze and report on business health via Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs)
  • Providing analysis, insights and recommendations to Operations Leadership to inform business decisions that enable TrialSpark to operate faster and more efficiently 
  • Using our Business Intelligence dashboarding tool, Looker, to convey information to operational stakeholders, that is both useful and actionable. This includes building and automating as well as improving existing dashboards 
  • Building and refining elements of Salesforce CRM and working closely with the Data, Engineering, Product, Sales and Site Identification teams to create functionality that informs and improves our Product, Sales and Site processes
  • Partnering closely with the Data team to create and help scope projects that require deep technical model building
  • Tools that you’ll be working with include: Google Sheets / Microsoft Excel, Looker, Salesforce, Smartsheet, SQL

Qualifications and Experience

  • At least 3 years of relevant analytical experience (finance, consulting, strategy, data,  business operations or technical operations)
  • Ability to build and maintain datasets and models within Google Sheets / Microsoft Excel 
  • Experience with Business Intelligence Tools (Looker, Tableau, SQL) is a plus
  • Basic understanding of Salesforce, experience as an administrator or managing Salesforce consultants is preferred
  • Excellent prioritization and organizational skills. Ability to manage multiple projects simultaneously
  • Strong analytical mindset. You know that data should be leveraged to make the best decisions possible
  • Experience working with various cross functional stakeholders on tight and fluid timeliness 
  • Ability to operate independently, identify and surface problems and devise solutions
  • You’re curious, empathetic, humble and act like an owner 
  • Relevant Healthcare experience is a plus

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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