Policygenius
New York, NY
Remote

Operations & Sales General Application at Policygenius

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Operations at Policygenius

Are you an early career job-seeker interested in joining a fast-growing insurtech startup? Are you a team-player, a great communicator, and ready to take the wheel on building your career? Policygenius has big goals and you can help us achieve them by joining our rapidly growing team. We are building the foundation of the greatest service organization in insurance, and we need your help! Our diverse operations teams are hiring for associates including:

  • Sales 
  • Case Management 
  • Customer Success 
  • Client Experience
  • Quoting & Underwriting

Whether you're interested in a customer-facing role or something more back-end, no matter which team you join, Pg-ers thrive on collaboration, creativity, and thoughtful communication with customers as we create a positive, tech-enhanced experience in an industry typically known for being old-school and paper-based. You’ll receive tons of training, 1:1 coaching, your Life or P&C Insurance licensing (don’t worry - we foot the bill!), and join a quickly growing team in Durham, NC as we scale our second HQ. We can’t wait to have you jumpstart your career with us!

We’d love to hear from you if…

  • You have a Bachelor’s degree or relevant professional experience
  • You possess strong communication skills and an enthusiasm for interacting with customers whether it’s via phone, email, or chat
  • You have customer-focused mindset: you’re motivated by the opportunity to connect prospective customers to a product that meets their unique needs 
  • You’re focused on honesty, integrity, & ethics: you can be trusted to do the right thing for customers and for the team
  • You’ve got a go-getter attitude, passion for helping customers, eagerness to learn, and effective problem-solving skills
  • You have a desire to be a member of a team where you can take ownership of your work AND your team's success
  • You have the desire to grow professionally and contribute to the success and culture of the company

You can expect…

  • Your Life or P&C Insurance License and access to other opportunities for paid training, mentorship and coaching from leadership 
  • A salaried role (no competitive commissions here!) for a 40 hour work week, with opportunities for incentive bonuses
  • Company-paid health, dental, vision, life, and disability insurance
  • 401(k) plan, FSA, and commuter benefits
  • Generous PTO
  • A flexible-first workplace with the freedom to work in our beautiful offices or remotely as needed based on the needs of your role, your team, and the business
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry, including training, mentorship, and coaching from leadership
  • An inclusive community of fun, diverse, and open-minded coworkers committed to our mission of helping people get financial protection right

About Policygenius

Policygenius is the online insurance marketplace combining cutting-edge technology with the expertise of real licensed agents to help people get the coverage they need to protect their family, property, and finances with confidence. Since 2014, we've served as a resource for millions of people on their insurance journeys, and we've placed more than $160 billion in coverage. Our $125 million Series E in early 2022 brought our fundraising total to over $250 million.

At Policygenius, we've worked hard to maintain an inclusive culture amid our rapid growth. We’re proud of building an environment that encourages our teammates to bring their authentic selves to work, and we're looking for more people with grit, collaborative attitudes, and creative problem-solving skills to join our team. Come see why we’ve been voted one of Inc. Magazine's "Best Workplaces" four years in a row!

Diversity at Policygenius

Policygenius believes differences should be celebrated, and we're committed to building a team as diverse as the customers we serve. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

As an Equal Opportunity Employer, Policygenius highly encourages applicants from all walks of life. All employment decisions at Policygenius are based on business needs, job requirements, and individual qualifications without regard to actual or perceived race, color, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, political affiliation or belief, religion, disability, uniformed service, marital status, or any other status protected by law.

Come join the team!

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Where we are

Located in Manhattan's Financial District, we're conveniently located near several NYC subway stops, the NJ Path train, and across the street from the ferry terminal. The office features stunning views and is steps away from countless restaurants, including the lively South Street Seaport area.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • SketchDesign
    • UXPinDesign
    • TableauDesign
    • MouseflowDesign
    • Respondent.ioDesign
    • Usertesting.comDesign
    • ZeplinDesign
    • PrincipleDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
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What are Policygenius Perks + Benefits

Policygenius Benefits Overview

People are at the core of everything Policygenius does. Policygenius invests in strong benefits — insurance, generous PTO, 401(k) matching, a pet “pawlicy” — and prioritizes creating a great employee experience. Even during a pandemic and adjusting to remote work, they maintained their people-first, values-first philosophy by expanding mental health offerings and supply budgets to ensure employees could bring their best selves to work, even at home. Parents were offered flexible work hours and Policygenius launched digital wellness-focused programming. They prioritized social responsibility and diversity, equity and inclusion, including matching charitable donations and investing in employee affinity groups.

Culture
Volunteer in local community
Policygenius has participated in Memorial Sloan Kettering's Cycle for Survival year after year in support of rare cancer research.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

People are at the core of everything Policygenius does. Policygenius invests in strong benefits — insurance, generous PTO, 401(k) matching, a pet “pawlicy” — and prioritizes creating a great employee experience. Even during a pandemic and adjusting to remote work, they maintained their people-first, values-first philosophy by expanding mental health offerings and supply budgets to ensure employees could bring their best selves to work, even at home. Parents were offered flexible work hours and Policygenius launched digital wellness-focused programming. They prioritized social responsibility and diversity, equity and inclusion, including matching charitable donations and investing in employee affinity groups.

An Insider's view of Policygenius

What’s the vibe like in the office?

Think: startup meets productive adult office. The fridge is stocked with La Croix and there's usually a dog or two running around, but there's no ping pong. Everyone works hard and takes the job seriously. Strict "no chuckleheads allowed" policy. People are cool and from a really wide range of backgrounds.

Adam

Senior Product Manager

What kinds of technical challenges do you and your team face?

All of the normal challenges of building a modern (fairly cutting edge actually, if I do say so myself), scalable tech stack, just with the added twist of integrating with a bunch of fairly archaic APIs. The insurance industry historically isn't exactly a bastion of modern technology, but we're doing our darnedest to change that.

Trevor

Senior Software Engineer

What makes someone successful on your team?

Teamwork and problem-solving go a long way on my team and at Policygenius overall. I would say that individual ideas are not only supported but more importantly, encouraged. I'm consistently challenged, but always learning; our environment promotes both individual and professional growth. I'm looking forward to moving to the next level!

Masuda

Customer Success Team Lead

What is your vision for the company?

Our vision for Policygenius is to be the go-to consumer platform for insurance and financial protection. What Expedia did for travel, we're doing for financial protection. We're already the top platform for under-50 consumers for life insurance and disability insurance, and we're excited to expand that to new categories in 2019!

Jen

CEO

What's something quirky about your company?

So many team members have really interesting stories about their time before Pg. We’ve got trivia champions, ex-magicians, chicken bag experts, and even someone who used to be Madonna’s assistant. It’s all story-telling gold.

Justin

Chief Design Officer

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