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Partner Manager - Healthcare

| Greater NYC Area

CLEAR makes life easier and more secure by using biometrics – your fingerprints, eyes and face – to confirm that you are you, and keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 45+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, moving quickly with data-informed decisions, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we’re working tirelessly to create frictionless customer experiences for our 3+ million members across the country.

CLEAR is obsessed with delivering exceptional customer experiences and is constantly iterating on best practices. We are seeking an Account Manager to manage and grow the success of our Healthcare experiences by building deep partnerships with client stakeholders while maintaining accountability for operational achievement.

What You Will Do:

  • Build broad and deep relationships within the customer organization - from front-line staff to senior executives articulating the CLEAR value proposition, earning trust and executing against program deliverables.
  • Continually expand the use of CLEAR throughout the customer footprint expanding existing and implementing new customer experiences. Partner with customer leadership on everything from use case value proposition and design, contracting, implementation, ongoing operational and financial success.
  • Work as a liaison between client and cross-functional internal teams - specifically with business development, project management, product, technology, and operations teams - to deliver customer experiences, managing the success of the experience.
  • Responsible for ensuring customer operational success, oversee CLEAR’s project management team to plan, organize and manage all phases of a project lifecycle to ensure successful delivery and ongoing experiences.
  • Actively seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
  • Apply knowledge and experience of project management best practices in an effective yet pragmatic way across large, complex projects.
  • Perform research, conduct analysis and partner with the Healthcare team to define customer experiences that further the Healthcare business.

Who You Are:

  • You love leading/ guiding clients, you have a track record of creating and maintaining long term relationships
  • You have experience researching and analyzing new business models, including financial and operational viability, and have partnered to execute against those plans
  • You are a problem solver at core, with experience leading cross-functional teams to deliver external experiences for large complex customer organizations
  • You demonstrate high EQ, a consultative mindset and high attention to detail, with excellent communication (oral & written) skills
  • Healthcare work experience required - preferably with health systems, insurance companies, high growth start-ups and/or consulting experience
  • 6-10 plus years work experience, Bachelor's Degree required
  • Ability to travel to customer locations as needed
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What are CLEAR Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
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