Partner Manager

| Greater NYC Area
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Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

Trustpilot is seeking an energetic, personable and motivated individual with partnership, sales and account management skills to join us to build and manage partnerships to drive mutual success based at our NYC 5th Ave office. This individual will seek opportunities with agency and syndication partners to further extend Trustpilot’s reach and build commercial relationships to achieve revenue goals. You will closely work with experienced sales team leaders to nurture our current partnerships as well as recruiting new partnerships with digital/eCommerce agencies.

The role is aligned with our direct sales team by leveraging partner relationships to successfully co-sell into brands with a joint mission. The role will be located in NYC but will have responsibility nationally based on the coverage model we pursue with our partners.

Job Functions and Responsibilities

  • Account management support for all agency deals. Be skilled at closing client business both directly via the agencies and working jointly with the current sales teams when there is division in ownership.
  • Work across Trustpilot teams, including new business, sales operations, customer success and others to ensure successful implementation of referral partner deals.
  • Nurture strong relationships with agencies and clients and understand their concerns with a common objective of enhancing their business.
  • To maintain professional relationships with the clients and resolve, partner and sell with agencies and referral partners as needed.
  • Exceptional communication skills are a must to maintain good client relationships and develop new ones.
  • Good business acumen to identify and tap new opportunities in the form of best fit clients
  • Excellent at prioritizing work according to workload by exhibiting excellent time management and organizational skills.
  • Ability to work under pressure and have an ability to meet the targeted revenue goals.

Competencies, Skills & Requirements

  • 3-6 years account management/sales experience
  • Recent experience in a Partnerships role is essential
  • Strong network of relationships in Holding Companies and Independent Agencies
  • Experience at media agency or Adtech or e-commerce company selling into digital agencies preferred
  • Proven experience in meeting targets
  • Some experience in SaaS offerings preferred
  • Excellent organizational skills
  • Excellent presentation skills
  • Strong attention to detail
  • Ability to work as part of a collaborative team and independently
  • Knowledge of agency relationships, partners and other online communications channels

We Offer:

  • The opportunity to be a key player in a rapidly expanding global technology company
  • Lucrative base salary and revenue-based commission compensation
  • Stock Options after 12 months
  • Full benefits & 401k
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Social clubs and sponsored activities
  • Accelerated career trajectory for top performers!

Application

Interested in learning more about Trustpilot? Check out our website www.trustpilot.com If you are also interested in learning more about the Trustpilot culture, then check out our company page on The Muse.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

About Trustpilot

Check out our office on Built In.

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 65 million consumer reviews of 299,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. 
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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