Partner Success Manager (Remote Friendly) at Angi

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Handy is a home services marketplace on a mission to disrupt the $400B home services market by seamlessly delivering every service to every home. Handy has fundamentally changed the way the world buys home services by making it as easy to buy a service online as it is to buy a product. We connect customers to vetted, independent local professionals at the tap of a button, while providing upfront pricing, customer choice in scheduling (no more pesky 4 hour windows), cashless payments and a service guarantee. 
 
Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation and assembly services across the US, Canada and the UK. Handy offers its services both direct-to-consumer via our website and mobile apps and through partnerships with some of the largest retailers in the world, including Wayfair, Walmart, Lowes, Costco and more. As of 2019, Handy is an independently operated subsidiary of ANGI Homeservices (Nasdaq: ANGI), the world’s largest home services marketplace including brands like HomeAdvisor and Angie’s List. This milestone is allowing us to expand to hundreds of more home services to bring the Handy experience to millions of more customers and professionals.
 
About the team
The Partnerships team focuses on growth through B2B2C business with retailers and multi-family building management companies. We are currently focused on working with furniture and TV retailers to offer their customers Handy services - see https://www.handy.com/retail for more details.
 
About the Role
Handy is seeking a highly energetic Manager to lead relationships with large teams of regional leaders at some of our largest retail partners. In this role, you will take on responsibility to directly manage the relationship with some of the key decision makers across the organization of one of our biggest retail partners. You will analyze, report and problem solve on how the partnership is performing and ultimately whether customers are satisfied. This position is remote-friendly. 
 
Success will require developing strong relationships with multiple counterparts at our partner, being the face and voice of Handy to them across all topics - from the strategic vision to practical implementation - and bringing back feedback to the internal team at Handy so we can continue to improve our product and operations offering to keep the partners and their customers happy. As one of the key people in Handy’s highest priority and fastest growing business unit, your ability to lead your partnership will have a direct impact on Handy’s growth.
 
We’re a startup, so we’re looking for someone with an entrepreneurial spirit, enthusiasm for our mission to transform home services, and of course, the ability to turn on a dime when necessary. 
 
What you'll do
  • Lead Handy’s relationship with key regional leads and management across the country
  • Design, present and refine Handy’s value proposition to the leading decision makers at our key retail partners
  • Analyze partner performance, create reports and present back to partners to ensure they are engaged, informed and supportive of the Handy partnership
  • Work with regional and functional retail leads on communications and merchandising creative to ensure stores and customers understand what Handy offers
  • Coordinate customer and store questions and queries - liaising with Handy Customer Service to ensure your retail partners are happy
  • Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities.
  • Work with Product and Operations to automate and standardize processes and add features based on partner feedback
What we're looking for
  • 4-10 years of professional experience 
  • College degree
  • Prior retail and/or start up experience a big plus
  • Excellent communication skills and client hands - you’ll be interacting with folks all day
  • High organizational ability and attention to detail - you’ll need to keep on top of a lot of moving parts
  • A self starter who can work independently and proactively plan their own schedule
  • Open to travel to stay in touch with partner management teams across the country (approx 30% of the time will be on the road)
  • Strong quantitative skills and aptitude. Proficiency with Excel 
  • Ability to dig deep into processes and identify areas for improvement
  • Creative problem-solver with excitement to work on cross-functional teams and projects
  • A passion for retail, the sharing economy, and/or the on-demand services space
  • Leadership skills and people management experience is preferred

Compensation & Benefits

  • Competitive salary and equity commensurate with experience and performance
  • Full medical, dental, vision package to fit your needs
  • Monthly Handy credits
  • Flexible vacation policy; work hard and take time when you need it
  • Ground floor opportunity with the team
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

#LI-Remote

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • NuxtLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • Next.jsLibraries
    • TailwindLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • ReactFrameworks
    • NuxtFrameworks
    • HiveDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • DynamoDBDatabases
    • AsanaManagement

Location

Amidst the hustle and bustle of the big city our New York HQ office is tucked between the Hudson River and iconic landmarks frequented by both residents and tourists. Aside from spectacular skyline views, the office features kombucha on tap, coffee stations, and a free gym.

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

How do you collaborate with other teams in the company?

I value how transparent leadership is about where we stand as a business and our future objectives. On the recruiting team, we are truly partnering up with leaders as they build their teams. Angi empowers every employee to “Be an Owner” over their goals and drive true impact for the organization.

Rachel

Recruiting Manager

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What is your vision for the company?

We are creating a platform that can guide people through the challenges of home maintenance and improvements, and empower them to love where they live by making it exactly what they want it to be. I'm excited to be part of a team that is solving a problem that affects millions of people, including myself and the people I care about most.

Amit

SVP, Engineering

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development.

We also extend comprehensive healthcare offerings, 401K matching, generous PTO, competitive parental leave/family planning benefits, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Angi has a culture and events committee dedicated to leading our newly formed ERG's (Employee Resource Groups) and planning for DEI initiatives, team events, holiday festivities and more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our recruitment teams are dedicated to putting into action unconscious bias training to ensure our teams are built out with top, diverse talent
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend

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