Partner Success Manager (Remote) - SMB

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Flex is an early-stage, remote-first FinTech startup that is bringing flexible payments to recurring bills. It’s hard to believe that it’s 2022 and you’re still not able to choose when you pay your bills. Flex is here to change that! Flex is a multi-bill platform. We began by revolutionizing rent — Americans’ largest recurring bill. We enable our users to pay rent and bills throughout the month on a schedule that better fits their finances. With Flex, everybody can better manage their bills and budget. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we plan to scale to 300 team members in 2022. Will you be a part of the team?


About the role:


Flex’s Partners play a critical role in our ability to acquire new users and provide them with a world class experience. As a Partner Success Manager, you will own everything from onboarding new partners to ongoing support to training. You will use the provided framework to achieve increased adoption rates among their book of accounts and ensure our Partners are successful with Flex. Ultimately, you will help turn Partners into Flex ambassadors by providing a best-in-class experience.


What you'll do:


Plan and facilitate on-boarding of new Flex Partners

Provide training and best practices to new and existing Partners 

Regularly monitor Partner performance and look for opportunities for increased adoption

Drive adoption of Flex and benchmark impact to Partner’s business

Drive expansion of Partner accounts in coordination with sales

Establish and manage relationships with Flex Partners 


Who you are:


Self starter who can thrive in a fast paced environment

Ability to develop positive relationships with partners and peers

Excellent communicator, both written and verbal

Problem solver who can thrive in ambiguity 

High degree of empathy for Partners and passion for revenue and growth

Outstanding task management skills across a varied set of priorities

Experience in Multifamily Housing, PropTech, or FinTech industries

Life at Flex:


We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we are remote-friendly with employees located throughout the US, Australia, Brazil, and Israel. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.


We offer many employee benefits, including:


- Competitive pay

- Company-paid medical, dental, and vision

- 401(k) + company stock options

- Unlimited paid time off + company paid holidays

- Parental leave + IVF and adoption support

- Flex Cares Program: Non-profit company match + pet adoption coverage

- Pet Insurance

- Free Flex subscription

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Location

NYC employees are encouraged to visit the WeWork located in the heart of Manhattan, near Union Square. Remote employees are able to work from anywhere. Flex is dedicated to building an equitable, remote-first culture!

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