Partner Success Manager

| Greater NYC Area
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Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

Mulberry is hiring for a Partner Success Manager to help manage partnerships with retailers to build a modern platform transforming how insurance is priced and offered at the point of sale. As a Partner Success Manager at Mulberry, you will be working with a close-knit team with deep experience building financial products for e-commerce.

What You’ll Do:

  • Own the relationship with our retailer partners from contract signed, or slightly before, to forever
  • Build the onboarding, implementation plan, and on-going optimization plans for retailers in your book of business, including kickoff and training decks, project plans, data and reporting templates
  • Coordinate all cross-functional deliverables and internal meetings related to the onboarding and on-going account management of all retailers in your book of business
  • Do initial and on-going thorough discovery with your retailers to understand their business goals and challenges, how they are defining success for the partnership, and function as an extension of their team and an advocate for their interests internally
  • Do deep dives into retailer and internal data analysis, creating custom reporting, visualizations, and garnering insights and recommendations based on trends
  • Own the renewal cycle for all retailers in your book of business
  • Constantly mine for optimization and growth opportunities across your book of business, and when found, create and drive forward plans to realize this additional potential
  • Navigate retailer organization to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
  • Plan and implement executive business reviews to ensure partnership and success alignment
  • Further retailer advocacy goals, including case studies, co-marketing opportunities, etc
  • Own the positive outcomes and stellar experience of our retailer partners
  • Own a revenue target and forecast future revenue outcomes on an ongoing basis

What We're Seeking:

  • Minimum of 3 years working in a client-facing account management, onboarding/integrations, or customer success manager role
  • Experience working with eCommerce retailers a plus
  • Previous experience owning a revenue target and responsibility for customer renewals/upsells
  • Competence in speaking to/understanding technical integrations, specifically related to eCommerce platforms, APIs, front-end development, etc
  • BA/BS degree in a related field, or equivalent experience

Ideal candidates will possess:

  • High EQ and excellent communication skills
  • Ability to work independently as well as part of a team
  • Extremely proactive problem solver, detail-oriented, with strong follow-through
  • Ability to quickly understand other businesses and possess genuine curiosity and desire to help them succeed
  • Humble, coachable, and high self-awareness
  • Highly agile and flexible, comfortable in an ever-changing environment, comfortable with ambiguity
  • Passion and interest in building great technology
  • Relentless motivation to always improve, optimize, and drive greater outcomes
  • Customer-centric attitude

Benefits and Perks:

  • Competitive salary  
  • Equity
  • Full benefits, including 401(k)
  • Unlimited PTO
  • Strong, vibrant, and fun culture, with lots of virtual outings!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • MixpanelAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM
    • SalesloftCRM
    • IntercomEmail
    • SendGridEmail

Location

250 Hudson Street , New York, NY 10013

An Insider's view of Mulberry Technology

What’s the vibe like in the office?

The Mulberry office is the epitome of work hard, play hard. Everyone is hands on in getting things done, all ideas are welcome and learning is always encouraged. But there’s always time for a laugh and they make sure we have plenty of opportunity to connect with each other and understand the “bigger picture” we contribute to.

Christine

Partner Success Manager

What does your typical day look like?

Mornings are for black coffee & reading. We start the day with creating new features while other times we address feedback. Being in a product-driven environment, I work in our customer application by constantly improving to provide polished & effective tooling. The team is great, we crack many jokes and have plenty of fun in our new challenges.

Eloy

Frontend Engineer

How does the company support your career growth?

I made the transition to the startup space two years ago. In the last two years, Mulberry has given me the opportunity to grow both personally and professionally. Furthermore, I have learned how to work in a fast-paced environment, work cross-functionally, and work with a diverse group of people.

Gina

Operations Associate

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.

Chinedu

Founder & CEO

How do you empower your team to be more creative?

I have always believed that sales is an art first, a science second. While sales is metrics and strategy driven it also requires creativity to succeed. I push my team to rely on the facts but to always make sure they are asking themselves the “5 w’s” (who, what, when, where and why) to drive innovation.

Ashley

Co-founder & Head of Growth

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Here are some of the benefits + perks of working at Mulberry:
-Competitive Salary
-1:1 ongoing training and career development with the Co-Founder, and all team members
-Equity
-Full Benefits
-Unlimited Paid Time off
-Gym on-site
-Strong, vibrant, and fun culture, with lots of outings!
-Unlimited snacks, pool table, and an awesome rooftop deck!

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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