This role will be part of our Partner and Product Success, and Customer Enablement team and work closely with the Manager, Partner and Product Success, and Customer Enablement. You will need to become a subject matter expert on Bluecore’s product and technology in order to engage in thoughtful product discussions and hands-on demonstrations for decision-makers and stakeholders.

The role is split into two functional areas: Agency Partner Management and Enablement.

Partner Management Function

• The Partner and Enablement Success Manager will conduct training, accreditation, and nurturing of the relationships with Bluecore’s agency partners.
• Execute strategies to achieve the teams training and certification goals. You will apply best-in-class delivery skills to be our product champion and ensure that the Agency partners understand our platform and our product suite in its entirety. This will also include managing and assisting partners thru our certification program
• Effectively engage with our partners to ensure ongoing Bluecore capability growth within those partners. Create and maintain a continuous culture of success and achievement by applying Bluecore best practices.
• Enable and train partners on the latest product version as when we upgrade the product so that they can function as an extension of the Bluecore CSM team.
• Maintain relationships with Agency by becoming a trusted resource and servicing as a day to day contact for general Bluecore product questions.

Enablement Function

• The Partner and Enablement Success Manager will work to produce scalable enablement resources for customers and deliver custom enablement packages. 
• Ownership of weekly enablement webinars, including managing attendees, topic selection, delivery, and follow up
• Assist in the scoping of Custom enablement projects, as well as delivering the content to ensure that all goals for sessions are met, both externally as well as internally
• Reporting on success of enablement resources (measurement of engagement and success of scalable resources by keeping track of what happens to customers who view videos or attend webinars)

Qualifications

• BA/BS degree or equivalent practical experience.
• Strong technical aptitude, ideally experience with HTML
• 3 to 5 plus years of work experience with technical program management and delivery of services to customers 
• A minimum 2 plus years of start-up experience required 
• Experience with and Email Service Provider or Marketing Agency preferred
• Experience working cross-functionally, managing deadlines, communication, and expectations 
• Our office is currently fully remote with the potential of remaining remote or returning to our NYC HQ if and when appropriate.
• This role may require travel in the future

Benefits:

Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies.

- Comprehensive medical, dental, and vision insurance

- 401(k) plan

- Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities

- Generous Parental Leave & flexible vacation policy

Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies. 

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.