Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

Mulberry is hiring for a Partner Success Manager to help manage partnerships with retailers to build a modern platform transforming how insurance is priced and offered at the point of sale. As a Partner Success Manager at Mulberry, you will be working with a close-knit team with deep experience building financial products for e-commerce.

What You'll Do:

• Own the relationship with our retailer partners from contract signed, or slightly before, to forever
• Build the onboarding, implementation plan, and on-going optimization plans for retailers in your book of business, including kickoff and training decks, project plans, data and reporting templates
• Coordinate all cross-functional deliverables and internal meetings related to the onboarding and on-going account management of all retailers in your book of business
• Do initial and on-going thorough discovery with your retailers to understand their business goals and challenges, how they are defining success for the partnership, and function as an extension of their team and an advocate for their interests internally
• Do deep dives into retailer and internal data analysis, creating custom reporting, visualizations, and garnering insights and recommendations based on trends
• Own the renewal cycle for all retailers in your book of business
• Constantly mine for optimization and growth opportunities across your book of business, and when found, create and drive forward plans to realize this additional potential
• Navigate retailer organization to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
• Plan and implement executive business reviews to ensure partnership and success alignment
• Further retailer advocacy goals, including case studies, co-marketing opportunities, etc
• Own the positive outcomes and stellar experience of our retailer partners
• Own a revenue target and forecast future revenue outcomes on an ongoing basis

Qualifications:

• Minimum of 2 years working in a client-facing account management, onboarding/integrations, or customer success manager role
• Experience working with eCommerce retailers a plus
• Previous experience owning a revenue target and responsibility for customer renewals/upsells
• Competence in speaking to/understanding technical integrations, specifically related to eCommerce platforms, APIs, front-end development, etc
• BA/BS degree in a related field, or equivalent experience

Ideal candidates will possess:

• High EQ and excellent communication skills
• Ability to work independently as well as part of a team
• Extremely proactive problem solver, detail-oriented, with strong follow-through
• Ability to quickly understand other businesses and possess genuine curiosity and desire to help them succeed
• Humble, coachable, and high self-awareness
• Highly agile and flexible, comfortable in an ever-changing environment, comfortable with ambiguity
• Passion and interest in building great technology
• Relentless motivation to always improve, optimize, and drive greater outcomes
• Customer-centric attitude

Benefits and Perks:

• Competitive salary
• Equity
• Full benefits, including 401(k)
• Unlimited PTO
• Strong, vibrant, and fun culture, with lots of virtual outings!