As our first Partnerships Manager, your mandate is to build deep and impactful relationships with our larger enterprise clients. While the majority of our customers own 1-50 properties, we are growing our base of partners with portfolios in the many 1,000’s. These partners are often investment funds designed to acquire, renovate and manage (or sell) Single Family Rental homes. They are based all over the country, and at times internationally. They present the opportunity to accelerate our expansion by an order of magnitude. 

In your role, you’ll be the primary POC to these partners. It’ll be your job to define success with each partner and ensure we deliver on (exceed!) their expectations always -- both in terms of how delightful they find working with us, and in terms of the operational performance of their portfolio (KPIs including things like time to lease, rent collected, net operating income, etc.). 

You’ll drive the former by being an A+ relationship builder and owning a tight operating rhythm of reporting, check-ins and business reviews. You’ll drive the latter by working in close partnership with local teams, ensuring they’re always on track to achieve the operational KPIs you’ve helped define.

A data-driven, analytical approach to each relationship is a must; reporting is the cornerstone of success. You’ll partner with our Operations and Tech teams to ensure we’re capturing the right performance data in the most effective ways. You’ll work with each partner to make sure they have the appropriate levels of visibility into the metrics they care most about. And you’ll spend time synthesizing the data to glean business insights you can use to further the success of the partnership. 

As you develop workflows and processes that make your relationships hum, you’ll also partner with our Product team to productize these flows, giving you the capacity to manage more partners as or more effectively and in less time. You’ll lay the foundation for what will be core to our crucial enterprise partnership program. 

You’ll know you’re successful in this role if our enterprise partners can’t imagine their investment strategy without us (NPS, retention), continue to grow their portfolios with us (upsell), and brag about us to their friends (referrals). 

This role is based in our New York City HQ. 

Responsibilities:

• Act as the primary point of contact and true partner to our larger enterprise clients 

• Work with clients to understand exactly how they’re evaluating partnership success 

• Partner with local in-market teams to ensure we’re delivering on (exceeding!) clients’ expectations on all performance KPIs; identify, flag and troubleshoot any instance where we may be missing a target 

• Partner with Product and Operations teams to ensure partners have access to the data they need to have true visibility into their portfolio’s performance 

• Drive the operating rhythm of each partnership -- developing and delivering on the right weekly, monthly and quarterly check-ins and business reviews 

• Drive upsell opportunities through expert relationship nurture and an emphasis on customer delight 

• Partner closely with Product team to productize workflows you first design, execute and prove out manually 

Professional Qualifications:

• At least 2+ years in a client-facing role, ideally at a high-growth startup 

• Experience working with data to glean impactful client insights 

• A proven track record of operational excellence 

• A roster of clients who adore you 

• Experience partnering with Product and Tech teams a plus 

Personal characteristics:

• Extremely high intellectual and creative horsepower

• You have maniacal customer focus and are energized by wowing your partners in both expected & unexpected ways 

• You are unfazed by learning a complex new industry, including regulatory requirements that can differ by market

• You are excited to execute hands-on to learn quickly and achieve real wins in a fast-paced environment

• You think in terms of playbooks. You are on an unending quest for process improvement

• You are known for rolling up your sleeves and persisting through anything that gets in your way; no balls are dropped because at last resort, nothing gets past you

• Ability to see the big picture while maintaining close attention to detail

• Excellent written and verbal communication

• Exceptionally well-organized

Compensation and Benefits:

• Competitive salary and equity commensurate with experience and performance 

• Full medical, dental, and vision coverage 

• 401(k) 

• Unlimited Paid Time Off policy 

• Well-stocked office in a fun Manhattan neighborhood 

• Early-stage, well-funded opportunity with the ability to make your mark on a massive market