Hi! This is an exciting opportunity to join a rapidly growing team devoted to developing a platform that improves the customer service experience. We are quickly moving up-market from customer service departments that have 200 to over 10,000 agents.
Who are you?
We care about who you are more than your role.
At MaestroQA we value authenticity, selflessness, vulnerability, an ownership mentality, and real personal connections with colleagues. These values contribute to an incredible amount of trust between each other while also creating trust with our customers and partners.
We genuinely care about each other and the people we work with. It’s not about small talk or a false sense of friendship, being in the trenches with ~25 other people day in and day out requires that we trust each other to support autonomy, purpose, and motivation to ultimately provide an amazing product to customers that we value.
The best fit is someone who gets joy out of developing new and diverse relationships with our strategic partners.
You care about MaestroQA, your colleagues at MaestroQA, improving the customer service experience, and the amazing people you meet along the way.
Put simply, you care about people and make an effort to ensure their happiness comes before yours.
What’s the role?
The role of Head of Partnerships will develop and execute strategies to build relationships with technology partners in the customer service ecosystem such as Zendesk, Talkdesk, Twilio, Five9, Guru, Lessonly, and more. The relationships you build will focus on our partners’ success and then how MaestroQA can add to their success. You will work internally with sales and marketing to create content, events, and various collaboration opportunities to help each other in pursuit of our mutual customer's success. Building a great partnership ultimately boils down to caring for someone enough to make sure they achieve their goals.
We are currently Zendesk’s #1 go-to-market partner, however we want and need to form stronger and even meaningful relationships with individuals throughout the entire company. We also need to assess other companies in the customer service space that we want to partner with and forge new relationships.