Partnerships Manager

| Greater NYC Area

Hi! This is an exciting opportunity to join a rapidly growing team devoted to developing a platform that improves the customer service experience. We are quickly moving up-market from customer service departments that have 200 to over 10,000 agents.
Who are you?
We care about who you are more than your role.
At MaestroQA we value authenticity, selflessness, vulnerability, an ownership mentality, and real personal connections with colleagues. These values contribute to an incredible amount of trust between each other while also creating trust with our customers and partners.
We genuinely care about each other and the people we work with. It’s not about small talk or a false sense of friendship, being in the trenches with ~25 other people day in and day out requires that we trust each other to support autonomy, purpose, and motivation to ultimately provide an amazing product to customers that we value.
The best fit is someone who gets joy out of developing new and diverse relationships with our strategic partners.
You care about MaestroQA, your colleagues at MaestroQA, improving the customer service experience, and the amazing people you meet along the way.
Put simply, you care about people and make an effort to ensure their happiness comes before yours.
What’s the role?
The role of Head of Partnerships will develop and execute strategies to build relationships with technology partners in the customer service ecosystem such as Zendesk, Talkdesk, Twilio, Five9, Guru, Lessonly, and more. The relationships you build will focus on our partners’ success and then how MaestroQA can add to their success. You will work internally with sales and marketing to create content, events, and various collaboration opportunities to help each other in pursuit of our mutual customer's success. Building a great partnership ultimately boils down to caring for someone enough to make sure they achieve their goals.
We are currently Zendesk’s #1 go-to-market partner, however we want and need to form stronger and even meaningful relationships with individuals throughout the entire company. We also need to assess other companies in the customer service space that we want to partner with and forge new relationships.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AmplitudeAnalytics
    • ClubhouseManagement
    • WebflowCMS
    • CopperCRM
    • IntercomEmail
    • SendGridEmail
    • AutopilotEmail
    • OutReachEmail

Location

We're located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

What are MaestroQA Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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