Post Closing Support Manager
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $14 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
Better.com is growing, and we’re looking for a Post Closing Support Manager to join our Post Closing team. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out!
The Post Closing Support Manager is responsible for coordinating a team that manages a multi-functional team that can pick up miscellaneous Post Closing projects, work flows and process integrations. The Post Closing Support Manager will have holistic knowledge of how files move through Post Closing and be able to assist peers and senior management in standing up new processes and teams as business needs arise.
What you’ll do as a Post Closing Support Manager:
- Provide guidance to all assigned employees in regards to daily performance and needs of the team
- Assist with identifying areas of improvement and establishing a path to meet deficiencies. Provide a monthly update on the employee's performance regarding production, quality, exceptions, attendance, etc.
- Participate in the hiring, promotion and disciplinary actions for all Shipping US team members
- Communicate all directives, updates, and/or changes to the team
- Manage and oversee all policy and procedures for assigned functions
- Communicate with Sr Manager to ensure aged files are being addressed accurately and timely
- Review and analyze incoming reporting from Investors and co-issue partners to ensure timely delivery of missing docs per Investor/Co-issue Partners requirements
- Oversee work-flow and manage distribution of production volume based on team capacity
- Pivot through varying work-flows and functions
- Build out new processes and stand up new teams, as business needs arise
What the ideal candidate looks like:
- 3+ years in Post Closing
- 2+ years of direct management experience
- Ability to effectively manage a multifunction team
- Ability to build and implement new processes across various workstreams
- Demonstrated leadership or management experience
- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure
- Demonstrated experience communicating with all levels of management
- Demonstrated experience working in a fast-paced and changing environment
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:
- A $500 stipend to set up the WFH office of your dreams
- Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
- Personalized care and tools for realizing your mental health and wellness goals
- Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan
Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
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