Professional Services Engineer

| Greater NYC Area | Remote
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About Us

NS1’s mission is to unlock the potential of DNS to deliver the tech that powers our customers and the world. We are the market leader in DNS and traffic management software and services, and our customers include the biggest properties and largest enterprises on the internet, such as Salesforce, LinkedIn, Squarespace, Pandora, Imgur, Yelp, Dropbox, and many more. Our modern DNS technologies enable optimized application delivery, couple via our APIs into the tooling and processes of today’s DevOps organizations, and deliver reliability and performance at global scale. We operate a worldwide, highly tuned Managed DNS network, and also deliver our technologies to customers as single-tenant software deployments. We solve incredibly challenging problems on behalf of our customers, in the most mission critical parts of their stack.

The Role

We’re looking to expand our growing team with a Professional Services Engineer, who will be responsible for navigating customers through the migration process for NS1’s Enterprise DDI solution. We are specifically searching for individuals with robust experience migrating customer data from one DDI provider to another. If you’re passionate about working with customers and getting deep into the inner-workings of their environments, then this is the role for you! 

 

Responsibilities will include:

  • Deploying self-hosted instances of our network stack across multiple hosts using common Unix tooling, Docker, and Docker Compose
  • Working directly with customers to troubleshoot and debug their configurations
  • Continually refining the implementation process and documenting learnings in the internal knowledge base 
  • Serving as a consultative resource for customers as they integrate NS1’s software with their infrastructure 
  • Leveraging insights gathered from working with customers to provide feedback into the product development process  
  • Partnering with the Customer Success and Product teams to accelerate time to value for customers. This includes both the technical and project management elements of the onboarding process. 
  • Due to COVID-19, all engagements are currently delivered remotely; when it is safe to do so, this role may require travel for on-site training and implementation  
Your Skills:
  • Deep expertise in ETL (extract, transform, load) of data between platforms
  • Excellent Linux/Unix, network, and firewall knowledge
  • Programming skills and experience with shell scripting 
  • Familiarity and high level of comfort with managing distributed systems
  • Prior exposure to containerized architecture and common virtualization platforms (eg. VMWare)
  • Experience with Docker administration and orchestration methodologies
  • Excellent communication skills (written and verbal)
Nice to have:

Familiarity with

  • One or more commercial DDI solutions
  • RESTful APIs and JSON
  • Layer 4-7 load balancing
  • Ansible or other config management software
  • Tools in the modern DevOps toolkit
  • Cloud infrastructure (AWS, GCP, Azure)
Our technology stack at NS1, and the many systems you’ll have an opportunity to work with here:
  • Our globally distributed platform is comprised of many subsystems including:
    • Custom built DNS platform that’s deployed on physical hardware
    • Anycasted edge network that spans nearly 30 facilities globally
    • REST API and Client Portal
    • Deployment automation, CI/CD, unit/integration testing
    • Monitoring, metrics collection and alerting
    • Traffic load balancing, filtering, and DDoS mitigation tools
    • Distributed messaging, persistent DB and caching systems
  • Other technologies and integrations include:
    • Linux, Ansible, Docker & other container platforms
    • BGP, BPF, SDN, packet analysis
    • MongoDB, Redis, RabbitMQ, PostgreSQL
    • Go, Python, Bash, C, C++14, React, Redux, node
    • OpenTSDB, ELK, Grafana
    • Integrations with third party SaaS, APIs, and libraries, various Open Source projects including REST API clients and integrations
Working @ NS1

We’re a fast-growing, well-funded startup based in the heart of New York City’s Financial District with offices and team members around the world. Working at NS1, you’ll come to understand our team is unique, both in and out of the workplace. We have PhDs, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We’re hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity.

We offer:

  • competitive compensation (salary and stock options)
  • medical, dental, and vision
  • commuter benefits
  • 401k
  • flexible hours and time off
  • choice of workstation

NS1 is an equal opportunity employer.


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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • PythonLanguages

Location

55 Broad St, 19th Floor, New York , NY 10004

What are NS1 Perks + Benefits

NS1 Benefits Overview

For all employees, we offer:
Competitive compensation, including new hire and recurring stock options
Flexible hours, time off and work from home options (even prior to COVID-19!)
Choice of laptop and supplemental allowance for workstation accessories
In house wellness programming and education
Access to employee-led affinity and social awareness groups
“Funtivities” calendar - employees can participate in culture building workplace activities ranging from happy hours, holiday events and special interest activities
Quarterly giving campaign to charities and social causes

In addition to the above, we offer US Employees:
Medical, dental, and vision benefits
Unlimited PTO with a mandatory minimum utilized each year
401k through Betterment
Commuter benefits (which we’ll use even more often once we return to the office!)
An outstanding parental leave policy of up to 18 weeks (12 of which can be consecutive)

Culture
Partners with Nonprofits
Friends outside of work
Intracompany committees
Diversity
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
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