MISSION

As a Project Manager at SwagUp, you will be a key player in ensuring our top clients (think Amazon, Walmart, Duolingo, Mastercard, Google - all of which are current clients) have a flawless experience from start to finish! You’ll serve as a partner to our Account Executive team and help cultivate the best client experience possible by liaising with our Operations and Design teams to bring our clients’ dreams to life. 

No two days are alike as new client projects pop up each day with different needs. This role requires a combination of creativity, organization, and communication skills with the ability to be nimble and jump from task to task. You may be juggling 10-20 different projects at a time and our pace is very fast. You’ll never be bored, but the workload can be a lot at times. 

Project Managers work to come up with product suggestions, workflows, and communicate design requests for various customers and use cases. When done well, Project Management helps increase the sales capacity of our team, ensures a smooth Operational process from order start to finish, and leads to happy customers who come back to order again and again. 

This role is perfect for you if you are detail-oriented, thrive in a fast-paced environment, and love collaborating across teams! 

The SwagUp Project Management team is currently small and growing, giving any newcomer an opportunity to make a big impact by implementing new processes and ideas, with plenty of room for growth as well as the ability to move into other parts of the business over time, building on your foundational knowledge

RESPONSIBILITIES

• Accompany our Account Executives on key clients’ projects and complex deals

• Collaborate with our Operations team to ensure they have all required details to complete projects

• Assist our Account Executives in gathering and sourcing ideas for clients 

• Effectively communicate and manage any design requirements to our Design team 

• Work alongside our Procurement team to ensure all projects can be completed as outlined and within timeframes

• Directly communicate with clients as needed regarding order logistics and product details

• Own the post-order process, which can include timeline or product changes for the client 

• Consistently meet with Account Executives to sync up on all active projects​ and ideate on new solutions for existing clients

• Help suggest and implement different workflows and tech that will help make order logistics more smooth

REQUIREMENTS & COMPETENCIES

• At least 1 year of experience in a customer-facing role 

• At least 3 years of experience in either a Sales or Project Coordination/Manager role

• Problem solvers or someone who loves to build new ideas from start to finish

• Self-motivated individual who strives to go above and beyond to do what’s best for clients

• Can work simultaneously on multiple projects

• Familiarity with Salesforce

• Enjoys working in a collaborative environment where everyone pitches in

• Ability to quickly build rapport with clients

• Thrives in a fast-moving, startup environment where things are always changing

• Questions the status quo and isn’t afraid to speak up

WHAT SUCCESS LOOKS LIKE

• Happy customers who continually place orders

• Increased sales capacity for AEs

• A smooth process from end to end where AEs can handle lots of clients, Operations has all info needed to succeed, and ultimately clients expectations are matched or exceeded

SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon
 

ABOUT US

SwagUp is an API first company where top brands can create, automate, and distribute swag. We take all the heavy lifting from design work, assembly, storage, and shipping worldwide. Our platform allows clients to work collaboratively with all their co-workers on any swag project without the headaches!

If you like challenging the status quo, and working in small, unstructured environments, you’ll fit right in. 

We’ve accomplished so much in under 4 years, but we’ve just begun to crack the surface. We look forward to meeting you.