US Account Management Lead, Commerce Products
We are looking for an Account Management Regional Lead to join Team Snapchat! In this role, you will lead the development and growth of the regional Sales team in a fun, fast-paced and fluid environment. Working from our Los Angeles or New York offices, you will focus on generating revenue, managing relationships with clients, creating optimization strategies, identifying performance trends, driving efficiency in our processes, and acting as a coach and mentor to the Account Management team in your region.
What you’ll do:
Work closely with sales managers to identify opportunities and develop action plans to drive incremental revenue, with a focus on campaign management tactics
Partner closely with the Product Marketing team as the primary communication channel for product updates to our sales teams, funneling up market feedback to the product team, and serving as the point of escalation for troubleshooting complex product issues
Own cross-functional relationships related to campaign management and measurement with teams such as Marketing Science, Creative Strategy and Business Support
Support our largest strategic customer and agency relationships with planning, optimization and campaign management contributions as needed
Coach and mentor 15+ Account Managers and Account Strategists, serving as the voice and representative of these roles to sales leadership
Develop vertical- and objective-specific playbooks and processes to drive consistency and operational efficiency within the region, in partnership with Business Marketing
Support sales training curriculum development in partnership with Sales Enablement and Product Marketing
Lead special projects involving complex work streams and cross-functional collaboration internally and externally
Identify regional and vertical trends and best practices, and develop channels to share these globally with sales leaders and cross-functional partners
Partner with sales managers on career pathing, performance management, and growth of the Account Management team
Minimum qualifications:
Bachelor’s degree in business, communications, marketing, or another related area of study
10+ years experience in the digital media industry, with a focus on performance and brand marketing, ad-tech, programmatic, or similar field
Preferred qualifications:
Proven performance in managing and building a best-in-class client services or customer success team, including people management experience
Deep knowledge across auction-based digital platforms (e.g., Google, Facebook, YouTube, Instagram and DSPs) and a strong point of view on success drivers for media management across both performance and brand marketing goals
Product commercialization or marketing experience with responsibility for driving product-market fit and prioritizing customer needs based on sales feedback
Expert understanding of all types of advertising performance metrics and measurement and attribution approaches
Strong analytical and strategic thinking, with the ability to identify key opportunities from large data sets and transform them into action
Internal cross-functional and external/customer relationship building skills, with strong presence communicating with senior level executives
Ability to work in a fast paced environment and adaptable to changes
Ability to lead multiple projects with strong attention to detail
A passion for Snapchat as a user and solid knowledge of our ad products