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Relationship Engagement Manager - Real Estate

| Greater NYC Area
Domio is a lodging and hospitality brand powered by tech, design, and quality service. We are solving group travel and delighting guests by offering hand-selected, thoughtfully designed homes and Apart-Hotels with a high-touch guest experience.
As a Relationship Engagement Manager, you will be on the front line of fostering Domio’s strategic partnerships with property owners and managers across the U.S. and internationally. You will help drive relationships through the entire lifespan of the connections, from lease signing, to implementation, to on-going support. Domio currently controls hundreds of properties across the U.S. in major markets, with plans to expand into gateway cities around the globe.

At Domio You Will:

  • Drive long-term partnership value by fostering relationships and retention with large property owners and managers
  • Develop a deep understanding of the property owners’ and managers’ business, operating environment, goals, and real estate objectives
  • Oversee the journey of new partnerships and ensure successful partnership with Domio, along with a positive brand experience for the Landlord and the long-term tenants in the buildings from which we operate
  • Manage day to day communications with the property owners and managers
  • Manage the long term health of our partnership base
  • Create communication tailored by stakeholder for all stages of the relationship lifecycle

Who You Are:

  • 2+ years experience in a Customer Relationship Management or Account Management role
  • General understanding of the real estate and landlord/tenant space
  • Upselling and renewal experience preferred
  • A proven record of retaining and growing multiple account relationships
  • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the account lifecycle
  • Detail oriented, self-starter, well organized, and able to handle multiple projects
  • Ability to work in hyper fast-paced and changing environment
  • Superior organization and prioritization skills, along with focused attention to detail
  • Excellent communication and listening skills, both verbal and written

Who We Are:
If you have a passion for travel & hospitality, you’ve come to the right place! Domio is a technology platform focused on the travel sector, encompassing real estate, hospitality, and design with an emphasis on social connections. Delighting our customers is in our DNA and we’re upping the ante on group travel with curated, end-to-end consumer experiences. Excited yet? Keep on reading.
Our Vibe at Domio:
We’re all about the hustle AND having fun. The Domio culture embraces innovative, bright, and talented professionals eager to make their mark on these ever-changing industries.
Our Perks:
• Competitive salary
• Medical, dental, vision, life insurance and more
• 401(k)
• Unlimited vacation and flexible work-from-home policy
• Travel discount when booking Domio properties
• Learning & education budget, free books, and classes
• Fitness stipend
• Catered lunches every Friday
• Team bonding and offsite events
• Dog-friendly office

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • IntercomEmail

Location

Just a block away from Union Square, Domio HQ is nestled between many eateries, stores, restaurants, and bars.

An Insider's view of Domio

How do you collaborate with other teams in the company?

Because my role is primarily driving creative, the work our team does impacts the overall brand and how each team presents our product & experiences to the end user. Design collaborates with Real Estate, Product, Operations, Revenue Management, and Marketing very closely to ensure we are addressing all stakeholders' needs.

Olivia

Head of Branding & Design

How has your career grown since starting at the company?

I joined Domio as an Operations intern while I was a student at NYU. Once I graduated, I transitioned into a full-time position as a Revenue Analyst overseeing the pricing of newer markets. I am now a Senior Revenue Analyst piloting our first apart-hotel (Domio Baronne St.) in New Orleans and expanding Domio’s distribution networks.

Brandon

Senior Revenue Analyst

What’s the vibe like in the office?

The office vibe is great! Everyone puts in the hustle but also has fun along the way—a good balance that is hard to come by. I’m very lucky to be surrounded by talented, passionate, and driven people on a daily basis.

Ryan

Product Manager

What are Domio Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Domio has Culture and Diversity & Inclusion committees that manage events and team initiatives.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Domio employees can contribute up to $2,650 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Domio has a flexible work-from-home policy.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Domio offers pre-tax commuter benefits for all employees.
Company Outings
Domio hosts company outings quarterly.
Game Room
Our game room includes ping pong and video games.
Stocked Kitchen
Domio has a fully stocked kitchen including unlimited snacks, coffee, and tea.
Some Meals Provided
Domio provides a weekly catered lunch on Fridays.
Happy Hours
Happy hours are hosted on occasion.
Pet Friendly
Not only can Domio employees bring their dogs to the office every day of the week, we also offer "pawternity leave" for 1 week when a new furry friend joins your family!
Fitness Subsidies
Domio reimburses its employees up to $50 per month for many of the most common health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Domio offers an annual learning & development budget of $1,000.
Lunch and learns
Domio hosts lunch and learns weekly.
Promote from within

Additional Perks + Benefits

In addition to having a dog-friendly office, we also offer Pawternity Leave: If you add a new furry member to your family, you may take a week off work to bond with your fluffy friend!

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