Who we are:

ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that’s visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money. 

ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. ChartHop was founded in 2019 by Ian White and is backed by Andreessen Horowitz. 

We’re looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Do you have what it takes to envision the future of work, and then to take us there? Join us!

Renewals Specialist 

As a member of our growing Customer Experience team, the Senior Renewals Specialist will work collaboratively with the Customer Success Managers (“CSMs”) and will primarily be responsible for being involved in the renewals process of ChartHop’s customer accounts.

The Renewals Specialist and CSMs will stay in close communication on overlapping customer accounts to maintain awareness of quarterly renewals progress, overall customer account satisfaction, and potential risks and opportunities.

Reporting to the VP of Customer Experience, this role is a primary point of contact for ChartHop’s customer renewals and, as such, is expected to be able to build and maintain relationships at multiple points within a customer organization as it pertains to renewals.

We will measure your success through:

• KPIs
• Net Revenue Retention
• Gross Revenue Retention
• Customer NPS
• Customer Hoppiness

As a Renewals Specialist , you will:

• Collaboration with the CSM to manage to a quarterly financial target compromised of renewals revenue and Gross Profit
• Validate and finalize renewal quotes with a customer
• Generate a customer-facing quote that will be delivered to the customer and obtain executed order from the customer, if required. 
• Participate in customer calls/meetings as a representative of the renewals process as needed in the renewals quoting process
• Meet regularly with the CSM to review renewal status for assigned accounts to share updates including information related to expansion, extension, and upsell opportunities
• Effectively engage with customers at multiple levels (e.g., day-to-day contacts, purchasing, and procurement) to build and maintain relationships
• Understand key products, and product features that ChartHop offers
• Maintain awareness of ChartHop’s renewal metrics, and the impact of individual renewals on ChartHop’s ability to attain those metrics

Requirements:

• 3-5 years of experience in SaaS renewals management/ sales
• Experience partnering with other Sales Managers/CS Leaders to achieve common goals
• Approaches work with empathy and a creative, problem-solving mindset
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally
• Capable of understanding technology from a functionality perspective to understand how technology maps to meeting business requirements
• Demonstrated ability to present effectively to internal and external audiences

Preferred Skill Set:

• Ideally will have prior experience working with data analytics platforms
• Ideally will have previously worked against quota type targets and be comfortable managing towards a target
• Bachelor’s degree
• Experience with Salesforce

Unsure if you meet the qualifications? We encourage Account Manager professionals who are passionate about this work to apply!

Our Core Values:

We're building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:

• Fast: Move with intentional speed.
• Inclusive: Welcome our differences.
• Transparent: Trust, collaborate, share.
• Optimistic: Dream big, think practically.

Perks and Benefits:

• Health/benefits coverage (Medical, Dental, Vision, Life insurance, Long term and Short term disability, many more) 
• MacBook Pro
• Work from home supplies stipend
• Professional development stipend
• Vacation days 
• 401K
• Parental leave
• Pet insurance
• Mental Health benefits 
• Many more 

Salary range - $80K- $100K base plus bonus and equity

Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees!

ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.