Account Manager

| Greater NYC Area
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Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday. 

About the role:

As an Account Manager, you will help manage relationships with our existing customers, while also helping current customers access more working capital for their business. This position requires creative thinking, resilience, and the ability to work not only with small business owners, but also with our partners.

What you’ll be doing:

  • Manage a portfolio of existing clients and maintain continued contact with existing customer base
  • Generate Renewal business from our past and current small business customers through high phone and email activity.
  • Follow up with customers regarding their experience, respond to requests, introduce new products, and solve/refer problems and issues
  • Close renewal business consistently at or above quota level
  • Be an effective partner with Account Management to maintain partner relationships
  • Understand market trends and competition within the online lending space
  • Negotiate contracts for both partners and business owners
  • Ability to put together and analyze data to effectively strategize with partners

We’re excited about you if you have:

  • 3+ years sales experience through high-volume phone and email communications
  • You are self-motivated, driven to work hard in a fast-paced environment
  • Excellent organizational/time management skills to ensure follow up with all customers
  • Experience in professional relationship building and negotiation skills
  • Able to effectively communicate in both written and verbally, as well as cross functionally
  • Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
  • Experience with Salesforce a plus

Our Enova SMB Team:

To our customers, we have three different brands focused on small business--OnDeck, Headway, and The Business Backer. Within the company, though, we know all brands are really one single team. Team members in Denver, NYC, Cincinnati, Virginia, and Chicago offices work together closely to ensure we are offering a best in class experience for our small business customers, and our various partners in the industry.

About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

A short walk from the Empire State Building and Times Square, our office is located amid the bustle of midtown Manhattan.

An Insider's view of Enova

What’s the vibe like in the office?

OnDeck’s offices have a distinct vibe creating a unique culture that drives passion and individuality. There is empowering messaging throughout the office on each of our floors, designed by our very own Marketing team, through GIANT wall decals and framed posters with a focus on success highlighting team members.

Manny

Manager, Strategic Partnerships Sales

How do you collaborate with other teams in the company?

Communication is key when collaborating cross functionally. My team works very closely with sales and we have multiple methods of communication. This includes monthly email reports and high level check ins in addition to the day-to-day interactions that take place at an agent level. Our location in the office also allows for easy interactions.

Chris

Manager – TLP Program

What are Enova Perks + Benefits

Enova Benefits Overview

Enova believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have the option to set aside pre-tax dollars to pay for eligible Medical, Dental and Vision expenses as well as eligible child care expenses.
Disability insurance
Our short-term plan provides a level of continued income in the event you become disabled and cannot work. Should your disability extend past 26 weeks, LTD kicks in at 60% of base monthly earnings.
Dental insurance
Employees can choose from two dental plans including one that is offered at no cost for employee only coverage.
Vision insurance
Our Vision plan provides affordable eye care and discounts to cover routine eye exams, prescription eyeglasses or contact lenses.
Health insurance
We offer employees flexibility to choose from several comprehensive medical plans.
Life insurance
Our basic life insurance plan is a core benefit provided by the company at no cost to you. You can purchase additional life insurance for yourself, spouse or domestic partner and eligible dependents.
Pet insurance
You have the option to elect pet insurance which includes coverage for veterinary expenses related to accident and illnesses.
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Our 401(k) plan provides you with an opportunity to invest in your future with the option of contributing pre-tax into your retirement account.
401(K) matching
We currently match 50% up to the first 6% of your deferrals.
Performance bonus
Annual incentives also referred to as bonuses are based on achievement of personal and company performance targets.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Paid volunteer time
If team members volunteer during the work day, they are paid for their time.
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
The commuter benefits plan provides you with the opportunity to pay for your commuting costs (mass transit and parking) with pre-tax dollars (up to the IRS maximums).
Company-sponsored outings
Free snacks and drinks
Variety of healthy and delicious snacks including yogurt, cereal, nuts, oatmeal...as well as drinks and coffee.
Some meals provided
Company-sponsored happy hours
Bi-weekly social hour in each office, alternating breakfast and evening to accommodate different team member lifestyles.
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Each department gets a set budget every year to send their own team members to job training and conferences relevant to their job and development.
Tuition reimbursement
Team members are eligible to apply for tuition reimbursement for various career and professional development opportunities.
Lunch and learns
We host lunch and learn meetings on occasion.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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