Sales Associate (Care Specialist) at Candid™

| Greater NYC Area
!Sorry, this job was removed at 12:41 p.m. (EST) on Wednesday, February 12, 2020
About us

Candid is a rapidly growing healthcare startup dedicated to making high quality orthodontic treatment accessible to all. By simplifying the process and reducing costs, we can help more people feel healthier and more confident every single day. Straighter teeth are just the start. 

Since launching in 2017, Candid has opened 28 of our Candid Studio locations and treated tens of thousands of patients — and we’re not stopping there. That’s where you come in.

The role

We’re reimagining traditional retail at the Candid Studio. People come to us to address an insecurity they’ve had their whole lives. So you won’t just be selling clear aligners – you’ll help give people the confidence to express themselves fully. The Care Specialist role is multifaceted, and perfect for anyone interested in learning about all things orthodontics, retail operations, and sales. We’re looking to build out a charismatic, well-rounded, and empathetic team that goes above and beyond to create great experiences for customers. 

What you’ll do

  • Provide best-in-class customer experience to Candid customers
  • Get trained in and use world-class 3D imaging technology
  • Explain the treatment process, highlighting the benefits of using Candid
  • Sell our clear aligner system to patients
  • Assist in executing in-studio promotions

You’re a great candidate if you...

  • Have experience in retail, sales, hospitality, or related environments
  • Have previous sales experience 
  • Have outstanding verbal communication skills and ability to pitch the product to prospective customers
  • Are passionate about learning new things, and collaborating with peers
  • Are team-oriented and enjoy collaborating with team members across the business to solve problems

Pay and perks 

  • Competitive compensation
  • Discounted clear aligner treatment with Candid for you, your family, and friends
  • Medical, dental, and vision insurance for full time employees
  • World-class sales and clinical training
  • Opportunities for growth and impact in an exciting start up atmosphere
We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • Pivotal TrackerManagement
    • SalesforceCRM
    • BrazeEmail


We are located in Nomad with easy access to work - right off the R/W lines with a short walk to Herald Square.

An Insider's view of Candid™

What are some social events your company does?

We enjoy fun and diverse cultural programming involving food, activities, and wellness events. We often have bagel breakfasts and pizza parties, host office game nights and competitive field days, and start the morning with an in-office yoga or meditation. I love the autonomy everyone has on influencing & improving the culture!


Lead Recruiter

What's the biggest problem your team is solving?

We see so many people express interest in straightening their teeth, but a high percentage of those don’t end up going through with treatment. One of the goals of our team is to help foster and maintain that initial excitement about having a new smile, to give our customers the confidence and motivation to take that final step and do it!


Marketing Associate

How does the company support your career growth?

Candid supports my career by recognizing that my education and the company's growth have a positive relationship - an opportunity to learn something new presents itself every week.

At this company, I've learned that a business can thrive when it recognizes that business interests are human interests.


Project Management Associate

How do your team's ideas influence the company's direction?

At Candid, outcomes are everything. We aren't precious about our ideas and as such, the idea that proves the most value to the business is the one that wins - regardless of whether that comes from the CEO or an intern in their first week on the job! It can sound cliche, but for us that model really does result in everyone having strategic input.


Co-Founder / Head of Product

How do you make yourself accessible to the rest of the team?

I hold 1-1s biweekly with my direct reports, and bimonthly skip levels with indirects as well as generally keeping an open door policy to build relationships across the entire business.


Founder / CEO

What are Candid™ Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Candid is proud to partner with Smile Train, the international children's charity, to help provide safe, 100% free cleft lip and palate treatment to children around the globe.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
We have frequent happy hours - both impromptu weekly events and planned out culture committee "fun times!"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Customized development tracks
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