About the Opportunity

Stella Connect is an innovative, real-time customer feedback and quality management platform that has been designed specifically to drive engagement and performance of customer service teams. We partner with hundreds of the world’s leading brands, from disruptive startups like Warby Parker and Earnin, through to household names like Walmart and Williams-Sonoma, to help them provide exceptional customer service. With Stella Connect, companies get real-time visibility into the quality of their service teams and operations, and the tools they need to drive team member engagement and continuous performance improvements.

We’re looking for an individual to join the growth engine of our revenue driving function- our Sales Development team! Our Sales Development Representatives identify opportunities for Stella Connect to help companies engage, motivate, and coach their front line customer service teams. You'll research, identify, and reach out to prospective clients to demonstrate how Stella Connect can positively impact the day-to-day operations of their customer service teams. This is an opportunity to join a motivated, collaborative team dedicated to supporting the customer service industry. This position has excellent advancement potential within the organization, and the compensation package includes an uncapped commission structure.

Responsibilities

• Become an expert in the customer service industry and Stella Connect’s product offerings 
• Utilize Stella Connect’s best-in-class tech stack to research and evaluate potential prospects to reach out to
• Devise creative strategies & messaging to reach out to prospects through email, phone, and Linkedin
• Book meetings with prospects that result in sales qualified opportunities
• Conduct discovery conversations with leaders of customer service to uncover pain points and evangelize the value of Stella Connect
• Collaborate with fellow SDRs, Sales Directors, and Account Executives to ensure deals are moving forward
• Research and propose innovative solutions to better the sales organization processes and methods

Qualifications

• 1+ year of sales or related experience, past SDR experience is a plus!
• Strong written and verbal communicator who enjoys conversing with a diverse array of individuals on a daily basis
• Coachable and excited to join a feedback heavy culture with a high level of ownership
• Salesforce and LinkedIn Sales Navigator experience is a plus!

Compensation & Perks

Competitive cash comp, stock options; full (and might I add, excellent) health, dental and vision insurance benefits; gym stipend; unlimited vacation; much much more!