Snap Inc.
We believe the camera presents the greatest opportunity to improve the way people live and communicate.
New York, NY
Hybrid

Sales Enablement Lead (SMB Curriculum Manager)

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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for a Sales Enablement Lead to join Snap Inc! As a member of the Sales Enablement team, within our Sales Operations organization, you will oversee and adapt all traditional Enablement functions for our SMB division. This includes a specific focus on training, where you will develop world-class learning programs that uplevel capabilities for our Small Business Sales teams, enhance sales culture, and improve sales productivity. This role will focus on adapting existing learning, collecting best practices and training the trainers within our vendor organizations. You will also have a hand in Sales Comms and work very closely with Sales Tooling & Sales Strategy, with the goal of ensuring individuals are equipped with the critical knowledge and skills to be successful in their roles and accelerate revenue growth. Working from our Santa Monica or New York office, you’ll collaborate with a variety of teams within Snap (including Sales, Product, Marketing and Executive Leadership teams), along with vendors and external consultants. You will be the primary Sales Enablement resource for our Small Business Channel.

What you'll do:

  • Architect curriculum based on a matrix aligning customer personas to the products, skills and knowledge required for success

  • Consult with project teams to address complex business and performance problems with creative learning solutions

  • Adapt and drive adoption of existing learning program paths, across multiple vendors, for our SMB Organization

  • Work closely with leadership and cross functional partners to continually assess performance gaps and identify needs for training, coaching and communication

  • Coordinate with multiple internal groups to leverage their subject matter expertise, and apply to your design and delivery of content

  • Apply a curation mindset, distilling a high volume of information to the most relevant and impactful points, then communicate in a way that resonates with the Global Sales team members

  • Program manage training and comms, setting milestones, driving content contributors to meet due dates and delivering to project deadlines. 

  • Build and maintain a library of content aligned with SMB goals, providing consultation on the best solutions to support learning goals, while ensuring content is always current, timely and relevant

  • Leverage our sales enablement platforms to effectively deploy, manage and measure sales training

  • Adapt existing in-person content to produce creative, interactive eLearning experiences

Knowledge, Skills & Abilities:

  • Experience creating consistent, digestible messages to multiple groups at scale, without requiring past knowledge or background on the topic

  • Experience in designing, developing and facilitating classroom (ILT) and webinar (vILT) courses

  • Experience building interactive learning programs, using eLearning authoring tools and/or video/audio production tools, without additional support, from start to finish. Authoring tools should yield interaction and response data through SCORM (or an approximate language) 

  • Experience creating supporting Enablement materials for a professional environment (e.g., job-aids, quick-start guides, demos, worksheets, blogs, podcasts, articles, workflows, decision trees, proficiency trackers, etc.) 

  • Strong program management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor

  • Familiarity with Salesforce, an ability to rapidly learn new sales tools, and comfort with troubleshooting issues.

  • Familiarity with establishing Enablement-related accountability and measurement (e.g., pre/post surveys, knowledge checks, rubric scorecards, written or verbal certifications)

Minimum Qualifications:

  • 5+ years of experience in Sales, Sales Enablement, Learning & Development, Sales Operations, Product Marketing or related field

  • Bachelor’s degree in a business, marketing, communications, education, or related field, or equivalent work experience 

Preferred Qualifications:

  • Experience working in tech, media or digital advertising industry

  • Deep subject matter expertise with E-commerce industry and small business advertising needs

  • Adept at building and delivering equally engaging synchronous and asynchronous learning

  • Instinct to initiate and drive projects to completion with minimal guidance

  • Organized and able to manage and deliver multiple tasks efficiently, effectively and on time in a metrics based organization

  • Exceptional interpersonal skills, ability to network/ develop trusting relationships with high level sales leadership and to collaborate globally with numerous cross-functional teams

  • Excellent writing, editing, and oral communication skills, which allow you to translate difficult technical concepts into lay-terms, as well as fun and engaging

  • Experience administering LMS and Sales Enablement Platforms and tools that help scale programs globally across large teams

  • A track record of developing impact-focused, metrics-driven approaches to evaluate programs 

  • Adaptive and rapid learner with a hunger for new information and the drive to put it in action

  • Good blend of technical and creative dexterity

  • Commitment to strengthening the sales methodology and process with knowledge, creativity and empathy 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

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What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

At Snap, we empower and equip our team to make well being a priority and act on it. Our supportive health and wellness offerings are here to grow with you every step of the way.

Here are just a few of our benefits in more detail:

-Fully subsidized medical, dental, vision for you + spouse/domestic partners/dependents for full-time & part time (20+ hours) & interns
-Up to 16 weeks fully paid parental leave (up to 28 weeks birthing parents )
-Up to $40K adoption & fertility coverage / up to $80K surrogacy reimbursement
-1 month flexible, fully paid return to work program work
-120 hours of back-up care per year (US)
-6 weeks paid Family Caregiver leave & dedicated family care support through Wellthy
-25+ mental health sessions for you + dependents through Lyra
-For team members who need to travel for medical treatments that are banned in their state of residence, Snap will provide a travel benefit allowance that includes transportation and lodging of up to $10,000 for an individual seeking those services.
-401K matching
-Financial wellbeing through Northstar & legal support through RocketLawyer
-Mobile phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
4-day work week
Our “default together” approach is an 80/20 model where we are asking team members to spend 80% of the time, on average, in the office, with the remaining 20% of the time spent remote.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Remote work program
Snap's Flexible Work policy offers most team members the choice to work virtually in a Snap operating location or in-person from a Snap office.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our Employee Resource Groups are created and led by members of the Snap Inc. family. They empower us to come together to celebrate a common cause, raise awareness, and encourage advocacy.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental insurance
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision insurance
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health insurance
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays. In CA, Kaiser HMO is another free medical plan option.
Life insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness programs
Snap's wellness program, SnapFit, offers events, programs, education, and more that will help you stay fit across four pillars: Mind, Body, Money, and Health!
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous parental leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family medical leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Return-to-work program post parental leave
Fertility benefits
Adoption, surrogacy, infertility, and fertility preservation benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Generous time off and leave programs. In the US, this includes the following: Flexible vacation policy for exempt team members, Up to 3 weeks PTO for non-exempt, 12 paid holidays, 15 sick days
Paid volunteer time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid holidays
Paid sick days
Snap provides 15 sick days per year if you're feeling under the weather.
Office Perks
Commuter benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transportation — such as train, subway, bus, ferry, trolley, or vanpool — as part of your daily commute to work.
Company-sponsored outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free daily meals
Various offices have in office free lunch provided Monday - Friday.
Free snacks and drinks
All offices are stocked with free snacks, drinks, coffee, etc.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Our headquarters offers parking if you decide to skip the Commuter Benefit.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Virtual coaching services

Additional Perks + Benefits

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