Sales Enablement Manager

| Greater NYC Area
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We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

This new Sales Enablement Manager position has been created to support our global commercial teams which include Sales, Customer Success, Partnerships and Commercial Operations. The core responsibilities include creating an impactful onboarding experience, developing efficient and effective learning solutions, improving product knowledge, and developing commercial skills. This will be in parallel to increasing the value gained from our tools, systems and learning platform/partners.

In your role, you will:

  • Partner with all local commercial leaders to regularly identify specific and relevant learning opportunities at team, regional and global levels
  • Establishing and building a strong foundation and structure for Sales enablement at Trustpilot (newly created role)
  • Owning our commercial onboarding program across our markets, evaluating and constantly improving this experience in line with feedback and business needs 
  • Use our data tools to be the ‘best practice ambassador’ for building efficiencies into our sales stages, processes and use of our systems
  • Partner with internal and external stakeholders to monitor and drive an engaging commercial development experience
  • Enable cross functional learning and sharing through productive relationships such as between Sales, Customer Success, Product, Data and Talent Development
  • Scope future commercial learning platforms and opportunities to provide reps and managers with a robust development toolkit
  • Report on a range of success metrics to track progress and success across initiatives and changes that impact commercial teams
  • Influence productive change through data analysis, knowledge building and skills development across our teams
  • Deliver visibility to commercial leaders on most impactful training and development content

Commercial Business Metrics to measure success:

  • Engagement with LMS/ Commercial Learning Platform
  • Increased Peakon scores relating to commercial development opportunities and manager support (data points tbc)
  • Enhanced commercial onboarding experience 

We are looking for people with:

  • At least 3 years experience working in Commercial Roles or Sales Enablement role within a Sales or Sales operations team
  • Experience in a training and development position 
  • Knowledge of developing high quality learning programs and passionate about the development of others
  • A good working knowledge of Commercial Operations and data
  • Knowledge and experience of the SaaS world
  • Strong business acumen and a data-driven approach
  • A highly skilled and motivating facilitator/ coach
  • Strong stakeholder management skills, ability to work alongside senior members of the business
  • A naturally inquisitive approach to addressing ambiguous problems
  • Skills to remain organized and take a project management approach when faced with various priorities
  • Experience in high a high-growth tech environment preferred
  • Familiarity Salesforce, SalesLoft, 360 Learning LMS, Totango, LinkedIn Sales Navigator, Articulate 360 is an advantage

We are:

The Commercial Operations Team is Trustpilot’s engine room, engaging with most departments within the company to ensure consistent and efficient processes. The department currently consists of 12 employees across our Copenhagen, London and New York City offices. You will be reporting to the Commercial Operations Director who is seated in the Copenhagen office.

We offer:

  • On-going career development, training and one to one coaching via our in-house L&D division 
  • An extremely lucrative pay structure, company bonus and benefits
  • 3 weeks of paid time off with an additional week after your one-year anniversary with Trustpilot 
  • Fully paid 16-week Maternity Leave & 4-weeks Paternity Leave
  • 401k match program
  • Lunch provided via external caterers once a week
  • A subscription to Headspace 
  • Balanced work-life environment, with flexibility and the option to regularly work from home part of the week
  • A key part of an exciting international growth journey
About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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