Sales Enablement & Training Manager

| Greater NYC Area

About Better:

We’re one of the fastest-growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s “Best Places to work”
  • We’re #11 on Fortune’s Best Places to Work in NYC
  • And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
  • We’ve secured over $254 million from our investors to date 
  • ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

A Better opportunity:

We’re building a world-class sales organization - one that combines highly effective sales processes and systems with a customer experience that people will rave about. Through our technology and efficiency optimizations, our non-commissioned sales representatives are on average 10x more productive than industry standard. 

We are looking for an experienced Sales Enablement and Training Manager to help build a world-class Sales Enablement Organization. At Better, the Sales Enablement team identifies areas of opportunity across all sales channels, and collaborates cross functionally to develop innovative approaches to problem solving and lead execution against our recommendations. Our focus is in training, development and knowledge transfer. Our aim is to ensure the sales teams have the information and skills they need to succeed in their roles.

The right person for this role on the Sales Enablement team is an experienced sales trainer and leader who knows what world-class sales and customer experience looks like, and is itching to be a critical driving force behind an amazing team. This role will be responsible for building out our training and resource center teams and must understand the importance of training and knowledge to the sales process.

As a Sales Enablement Manager you will play a pivotal role in building and scaling our Sales Enablement Org. Responsibilities will include:

  • Lead and execute on large scale sales enablement initiatives for 500+ sales associates 
  • Build and implement a continuing education sales curriculum to ensure our client facing teams are developing the skills and knowledge needed to be “best in class.”
  • Identify, prioritize and solve ongoing training opportunities for a rapidly growing sales org
  • Ensure alignment and ongoing collaboration cross-functionally to help our teams develop, drive, and support key initiatives across the company. 
  • Ensure the Sales team is confident and consistent with the company's go-to-market positioning and content. 
  • Mentor and lead managers and associates on the sales enablement team
  • Work closely with Sales leadership, Sales insights and strategy, Marketing, and Product Marketing teams to enhance our go-to-market effectiveness.

About You:

  • 3-5 years of professional experience in sales enablement and training 
  • Experience managing cross-functional projects and stakeholders
  • Self-motivated with a strong affinity for strategic problem solving, driving action, and strong project ownership
  • Persuasive written and verbal communication skills with working experience in project management 
  • Demonstrated success in building and facilitating training programs 
  • Demonstrated ability to juggle competing priorities 
  • Highly adaptable, and able to thrive in ambiguous or uncertain environments

Bonus points for: 

  • Prior experience working at a fast-growing, ever-changing start-up
  • Successful production and maintenance of a knowledge base or resource center 
  • Prior experience with professional learning management systems and Sales Enablement platforms. 

Things we value: 

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.
Read Full Job Description

Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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