BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. BetterCloud is headquartered in New York City.

BetterCloud Solutions Engineers are a critical part of our customer-facing team. Working closely with the sales organization as well as partners throughout the world, we assist in architecting a solution to meet the customer's management, security and technical needs for their critical SaaS applications. We strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment. Our role is to serve as trusted advisor to our prospects and customers through the sales process and entirety of the customer lifecycle. This role can sit in NYC or SF. 

Responsibilities

• Assist the sales organization with all technical and security aspects of the sales process. 
• Perform customer discovery discussions to understand and document business needs and outline how BetterCloud can meet their needs. 
• Build relationships by serving as a technical liaison for between BetterCloud and our customers.

• Document and communicate administration and security best practices to prospects
• Lead deployment and configuration tasks for Proof of Concept (POC) testing within customer environments, working individually or as part of a team.
• Aid in the mapping of BetterCloud’s more complex feature sets to ensure customer adoption.
• Document technical requirements and solutions outlined in Requests for Proposals (RFP’s) for both government and business accounts.
• Communicate status and technical items with customer and internal stakeholders, identifying areas of technical risk and proposing different options for mitigating these risks
• Work on multiple projects at a time, both small and large.Participates in strategic and tactical account planning.
• Follows industry technology trends through self-study and formal training and shares that knowledge with sales staff and customers
• Help to build our sales pipeline and improve our sales processes.

Qualifications | Required

• Familiarity with cloud applications, in particular Google G Suite, Okta, Slack, Dropbox, Box, Salesforce, Zendesk, and Office 365.
• Familiarity with APIs and the ability to explain solutions they can solve.
• A Bachelor of Science Degree in Computer Science or equivalent experience.
• Have the ability to quickly learn new technical concepts and be self directed in your learning.
• A positive attitude towards change and ability to adapt.
• Ability to handle customer situations with empathy and ownership.
• Able to think critically and logically under pressure to resolve technical issues.
• Absolute commitment to customer service and a “can-do" attitude.
• Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well vendors and customers.

• Strong problem solving and Analytical/Reasoning skills.
• Excellent written and oral communication skills.
• Attention to detail, highly organized, and efficient in managing multiple projects at once.

Compensation | Benefits

• Competitive base salary
• Full benefits package
• Stock options
• Career growth with an industry innovator