Sales Engineer
Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.
Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.
Latch is looking for an experienced Sales Engineer to join our growing Go to Market team. The Sales Solutions Engineer will play an integral role in the product education & support for Latch users. As the Sales Solutions Engineer you’ll work with our Account Executive team and Channel Partners to develop and enable solutions that will drive new sales opportunities. You’ll develop and deliver presentations, training sessions, and demos to sales and technical teams. A strong candidate will leverage their security industry/low voltage knowledge, and business acumen, to champion Latch with key decision makers.
Responsibilities:
Become a Latch hardware & software expert and stay up to date on all product & feature offerings
Establish relationships with technical contacts & decision making stakeholders as a Latch trusted partner
Work closely with the Latch Account Executives as an extended member of the team in the region
Deliver ongoing Latch product education, coaching, and support during the sales cycle to achieve a high level of success and client satisfaction
Architect appropriate technical solutions
Support Account Executives & Channel Partners throughout the sales cycle, providing support for demos, RFPs, and Proofs of Concepts
Diagnose and resolve inquiries related to operating Latch hardware & software
Strategically participate in problem escalation calls & troubleshooting to help channel partners & customers increase their efficiency when using Latch products and help drive adoption and up-sell opportunities
Promote best practices for project execution
Implement product demos, showroom installations and pilots to showcase Latch in live scenarios
Collaborate with Product, Engineering, & Technical Support to address critical technical and operational issues based on feedback from the field. Become the voice of the customer at internal product prioritization meetings.
Founded in 2014, Latch now has 400+ team members working to make spaces better places to live, work, and visit.
We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.
In conjunction with our core values: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.
We embrace diversity and strive to create an inclusive and equitable environment for all.
Latch has over 100 employees and is subject to OSHA guidelines that require all employees be vaccinated against COVID-19.
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