iCapital
New York, NY
Hybrid

Sales Operations Manager - Assistant Vice President

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Employer Provided Salary: $110,000-$120,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $152 billion in global client assets invested in 1,210 funds, as of December 2022. 

 iCapital has been named to the Forbes Fintech 50 for five consecutive years (2018 – 2022); a back-to-back selection by Forbes to its list of Best Startup Employers; and a two-time winner of MMI/Barron’s Solutions Provider award (See link below). 

 About the Role 

iCapital is looking to hire a Sales Manager to join the Alternatives Distribution team. This role is responsible for leading our Sales Support team and managing the advisor experience throughout the lifecycle of their investments. This includes onboarding new advisors and facilitating new investments as well as addressing questions regarding reporting and sub docs. The ideal candidate will work closely with the Alternatives Distribution team and Investor Relations, Fund Finance, Reporting and Operations. 

 Responsibilities 

  • Execute, implement, and improve processes and procedures to provide outstanding client support. 
  • Manage the Sales Support Analysts team including implementing best practices for outstanding client service, resolving escalated service issues, and providing training and performance feedback. 
  • Work with Investor Relations and other internal teams for awareness of important updates, communications, and changes so that the Sales Support Team is prepared to respond to questions and concerns. 
  • Codify and unify best practices for service-related issues to create consistency of experience for advisors and their end clients. 

 Qualifications 

  • 8 years of experience in a client service, sales support, or investor services role, prior management experience  
  • Background in Sales and Alternative Investments
  • Licensing; Series 7, 66 or 6 and 24 and CAIA preferred
  • Strong proficiency in Salesforce, Microsoft Excel. Tableau or business intelligence tool experience a plus
  • Demonstrated aptitude for project management, leadership and relationship building
  • Able to work with numerous different functionalities within the organization and move at a fast pace with attention to detail
  • Strong client focus, interpersonal skills with outstanding judgment, critical thinking, verbal, and written skills 

 Benefits 

The base salary range for this role is $110,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). 

We believe the best ideas and innovation happen when we are together. We offer most employees the flexibility to work in the office three or four days. Every department has different needs, and some positions will be designated in-office jobs, based on their function. 

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ 

 

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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What are iCapital Perks + Benefits

Culture
Volunteer in local community
The Philanthropy Committee has been leading our company’s efforts to support organizations such as Northwell Health and City Harvest, which have been serving on the frontlines within our communities
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
A 100% employer paid benefit
Vision insurance
A 100% employer paid benefit
Health insurance
To help lower the cost of employee monthly healthcare premiums, we offer a rich benefits program that's generously employer subsidized
Life insurance
Wellness programs
We partner with United Healthcare Oxford and offer their Sweat Equity Program for gym reimbursement
Mental health benefits
We offer First Stop Health, an employer paid benefit, providing 24/7 telemedicine and virtual mental health counseling to both employees and their families
Financial & Retirement
401(K)
401(K) matching
We match 100% of an employee's contributions up to 3% of their annual gross salary
Company equity
Employee stock purchase plan
We allow qualified employees to purchase company shares.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
We offer unlimited sick time to all full time employees
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
We host monthly themed happy hours
Home-office stipend for remote employees
All new employees receive a laptop, computer monitor, keyboard, and mouse. As we continue to work remotely during COVID-19, we have provided all employees with necessary computer accessories
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
The certificate provided is related to the employee's role and considered a necessity for them to perform their job function.
Personal development training

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