Sales Manager, NY

| Greater NYC Area

Position Summary:

Moda Operandi seeks a Sales Manager to join our team. Reporting to the Sales Director, East Coast the Sales Manager will be responsible for managing a New York-based Stylist team to drive sales and increase customer conversion and retention by providing a consistently superior level of service as well as introducing new customers to M’O and creating loyalty.

 

What You'll Do:

  • Optimize the customer experience through personalized, premium service personally and via Stylist team
  • Drive tangible revenue through team sales and intangible revenue through customer retention and satisfaction
  • Motivate and inspire the sales team
  • Achieve sales objectives & KPI goals by forecasting and supporting curated strategies per Stylist
  • Maintain direct lines of communication with NYC teams and provide consistent feedback on performance and opportunities
  • Maintain a comprehensive knowledge of industry leaders and competition
  • Recognize and avert probability of lapsed customers via outstanding service and communication
  • Cultivate working relationships with other departments to promote dialogue and exchange information
  • Partner with Ops team members to help drive client experience and navigate client service challenges
  • Collaborate with Business Development and Client Development to manage and execute customer sales events to increase loyalty, acquire new customers and drive sales results.
  •  Collaborate with Sales Director, East Coast to devise and implement effective customer outreach methods to engage potential customers and reconnect with lapsed customers
  • Execute Loyalty Program strategies with our most loyal and valuable clientele
  • Create opportunities to surprise & delight clients; execute the highest level of bespoke luxury service in the industry and drive Stylist team to execute the same
  •  Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Collaborate with Stylists to ensure that every team member adopts a customer-centric approach

 

Who You Are:

  • Bachelor’s degree and experience with RTW (5+ yrs plus)
  • Demonstrated appreciation and understanding of the importance of customer care as a function of the business
  • Strong motivation and capacity to lead by example, inspiring productivity and delivering results
  • Proven track record of constantly raising the bar, elevating service levels and driving sales
  • Keen understanding of ultra high net worth client attributes, needs and expectations
  • Superior market, product and brand awareness, and exceptional ability to match this knowledge to customers’ needs
  • Excellent English verbal and written communication skills
  • Excellent personal presentation
  • Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
  • Autonomous self-starter and confident decision-maker, able to work independently and as part of a team

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

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Technology we use

  • Engineering
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks

Location

New York, NY 10013

What are Moda Operandi Perks + Benefits

Moda Operandi Benefits Overview

Enjoy A Flexible Lifestyle

Where the high-energy of a start-up meets the stability of a well-funded company. Moda is committed to fostering flexibility and wellbeing inside and outside of the office. Our employees enjoy a full suite of benefits.

Unlimited PTO & sick leave
Full medical, dental, vision insurance
Generous parental leave
Industry leading merchandise discount
401K
Performance bonus
Equity Incentive plan
Opportunities to work flexibly
Subsidized day care, gym discount & pet insurance
Free snacks and weekly company happy hours
Dog-friendly office
& more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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