Sales Manager, NY at Moda Operandi

| Greater NYC Area
Sorry, this job was removed at 8:47 p.m. (EST) on Monday, January 6, 2020
Find out who's hiring in NYC.
See all Sales jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Position Summary:

Moda Operandi seeks a Sales Manager to join our team. Reporting to the Sales Director, East Coast the Sales Manager will be responsible for managing a New York-based Stylist team to drive sales and increase customer conversion and retention by providing a consistently superior level of service as well as introducing new customers to M’O and creating loyalty.

 

What You'll Do:

  • Optimize the customer experience through personalized, premium service personally and via Stylist team
  • Drive tangible revenue through team sales and intangible revenue through customer retention and satisfaction
  • Motivate and inspire the sales team
  • Achieve sales objectives & KPI goals by forecasting and supporting curated strategies per Stylist
  • Maintain direct lines of communication with NYC teams and provide consistent feedback on performance and opportunities
  • Maintain a comprehensive knowledge of industry leaders and competition
  • Recognize and avert probability of lapsed customers via outstanding service and communication
  • Cultivate working relationships with other departments to promote dialogue and exchange information
  • Partner with Ops team members to help drive client experience and navigate client service challenges
  • Collaborate with Business Development and Client Development to manage and execute customer sales events to increase loyalty, acquire new customers and drive sales results.
  •  Collaborate with Sales Director, East Coast to devise and implement effective customer outreach methods to engage potential customers and reconnect with lapsed customers
  • Execute Loyalty Program strategies with our most loyal and valuable clientele
  • Create opportunities to surprise & delight clients; execute the highest level of bespoke luxury service in the industry and drive Stylist team to execute the same
  •  Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Collaborate with Stylists to ensure that every team member adopts a customer-centric approach

 

Who You Are:

  • Bachelor’s degree and experience with RTW (5+ yrs plus)
  • Demonstrated appreciation and understanding of the importance of customer care as a function of the business
  • Strong motivation and capacity to lead by example, inspiring productivity and delivering results
  • Proven track record of constantly raising the bar, elevating service levels and driving sales
  • Keen understanding of ultra high net worth client attributes, needs and expectations
  • Superior market, product and brand awareness, and exceptional ability to match this knowledge to customers’ needs
  • Excellent English verbal and written communication skills
  • Excellent personal presentation
  • Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
  • Autonomous self-starter and confident decision-maker, able to work independently and as part of a team

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Moda Operandi's full profileFind similar jobs