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Sales Operations Analyst

| Greater NYC Area
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Smartling makes translation easy and fun. We are a Deloitte Technology Fast 500 awarded SaaS company based in Time Square, New York City. Smartling uses cloud based technology and data to improve language translation and localization outcomes.

We’re seeking an analytical, curious, hard-working, and ambitious Sales Operations Analyst to join Smartling’s growing Sales Operations team.

Smartling’s Sales Operations team’s focus is to work collaboratively across the organization to develop impactful and measurable initiatives that accelerate revenue growth and enable efficiency. The team’s focus is to ensure stakeholders are focusing their key efforts and energy on what’s important.

You will partner with key leadership stakeholders to advise on sales growth strategy, constantly focused on how our processes, people, and tools can best work together.

Tasks at Hand

  • Work closely with Sales Leadership to identify gaps and areas of opportunity in top of funnel activities.
  • Provide recommendations to improve efficiencies in daily workflows and processes for sales team.
  • Provide analysis of key functions and activities of top performers.
  • Maintain Salesforce database health - ensure data cleanliness & completeness.
  • Own database enrichment, adding and distributing net-new accounts to the database.
  • Assist in developing and implementing ongoing sales policy.
  • Own top-of-funnel reporting - reporting on KPIs, metrics, and activity goals for sales team.
  • Develop and run SPIFFs, power hours, and other incentives/competitions with sales leadership to promote high activity output.
  • Assist in preparing weekly reporting and analysis updates for leadership team.
  • Assist with ongoing management of sales tools and technology, and provide training and documentation as needed.
  • Act as first point of contact for issue resolution and act as liaison between Smartling and vendors.
  • Continuously evaluate new tools, techniques, and processes used by high-performing teams.

Must Haves

  • BA/BS in Business or quantitative field.
  • 1 years experience in sales development/sales, operations, or analyst role.
  • Experience with Salesforce, specifically reporting.
  • Keen analytical skills - ability to break down a problem into its core parts; identifying implications, timeframes and sequences.
  • Ability to work cooperatively with individuals across the organization and independently when appropriate.
  • Proficiency with Excel.
  • Fast-learner.

Nice to Have

  • Experience administering technologies.
  • Background in B2B SaaS/tech/start-up.
  • Experience with SalesLoft or email cadencing tool (Outreach.io).

You Are

  • A Problem-Solver: You thrive on identifying solutions.
  • Curious: You’re a “forever learner” with an insatiable desire to gain new skills and knowledge.
  • Detail-Oriented: You have a keen attention to detail, and don’t overlook “the little things”.
  • Dependable: Have excellent time management and organizational skills.
  • Analytical: A “numbers person”; you are able to find patterns and key insights.

What matters to Smartling?

To help our clients grow their businesses and to help you grow as an individual both professionally and personally.

  • Competitive salary and Employee Stock purchase plan.
  • An opportunity to learn and advance your career.
  • An energetic, value-driven, and fun culture and team spirit.
  • Take a break when you need it – Flexible PTO.
  • Company paid medical/dental/vision/life insurance.
  • Commuter Benefits.
  • Convenient office in the middle of Manhattan- just blocks from Penn Station and Grand Central.
  • Team outings (Baseball games, happy hours, etc.)

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM

Location

We are centrally located in the Garment District, near most Subway lines, PATH, and Port Authority. Close to lunch spots and happy hours after work.

An Insider's view of Smartling

What’s the vibe like in the office?

Culture is a strong part of Smartling's appeal, and working with a collaborative team that I enjoy being around makes my work day so much better. Our leadership team takes initiative to ensure everyone's work experience fits their own personal goals, and provides us with opportunities to bond in our department and across teams.

Albany

Customer Success Manager

How do you collaborate with other teams in the company?

Collaboration happens every day at Smartling. We use every method and tool available. We are flexible and embrace new technology. We have numerous meeting rooms for face-to-face chats here in NYC and I can launch video conferences from my laptop. I can even install and try new apps as needed.

Eric

Sr. Director, Product Development

What makes someone successful on your team?

Being coachable and having a positive attitude are the two most important factors. Asking for help shows that you're willing to learn. Every day is a learning experience for me and I love it! As with anything in life, it's important to have a positive energy and show up with a winning attitude.

Hai Yen

Sr. Sales Development Rep

What is your vision for the company?

Being a Smartling means being part of a community of incredibly smart and driven individuals, but also being part of a tribe that really enjoys each others company. We get together at least once a month for anything from bowling to company picnics to baseball outings. I like to describe our culture as "work hard, play hard".

Annette

Head of Marketing

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.

Jose

Sr. Account Executive

What are Smartling Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
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