Sales Operations Analyst
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to make PR pros more successful by providing them with technology to find journalists to pitch, monitor media, quantify their impact and work more efficiently with their teams.
Self-funded, quickly growing, and remote-first, Crain’s named Muck Rack one of the best places to work in 2019 and 2020. We value resilience, transparency, ownership, and customer devotion and infuse these values into everything we do.
We’re growing quickly, and we’re looking for a detail-obsessed self starter to join our team as a Sales Operations Analyst and make a big impact.
As our Sales Operations Analyst, your mission will be to increase the sales teams efficiency and optimize the way we work by supporting systems administration, reporting, and analysis. You should be excited about working in a fast-paced environment across all of our Sales, SDR, and Account Management teams, with opportunities to partner with other departments such as Marketing, Product and Finance. You’ll be a great fit for this role if systems, data and teaching come naturally to you.
What you’ll do:
- Manage process automations from setup to maintenance and documentation
- Serve as the systems and tools administrator and perform regular assessments
- Prepare materials for meetings such as weekly funnel reporting
- Analyze sales data to identify actionable insights for the sales team
- Assist in managing territory, lead routing, channel partnerships and contract review
- Monitor all systems data for accuracy and cleanliness, resolving inaccuracies
- Support sales enablement by organizing trainings, onboarding meetings, and materials
More about you:
- 1+ years of related experience (directly in sales operations or in other quantitative role)
- 1-3 years of general working experience
- Proficiency in CRM Software (HubSpot preferred)
- Experience implementing integrations & automating multi-step tasks (Zapier, webhooks)
- Background in SaaS or company with a recurring subscription model
- Comfort with tools such as Excel (Intermediate), Slack, Trello
- Strong analytical skills - you are comfortable with numbers and how they relate to business goals.
- Excellent communication skills, written & verbal - you can effectively explain technical concepts to non-technical people across the sales organization.
- Detail-oriented - you are able to maintain a high level of ownership and accuracy.
- Self starter - you understand how the work fits into the big picture and have the ability to take projects to completion.
- Systems thinker - you have a technical understanding of how systems connect.
- Prioritization skills - you can effectively manage many and changing priorities.
Benefits of Working at Muck Rack
- Flexible remote-first company
- Off-the-grid vacation
- 401(k) plan with employer contributions
- Health, dental and vision insurance
- Flexible spending account
- Access to OneMedical, 24/7 Virtual Care, and an Employee Assistance Program
- Paid parental leave
- Commuter benefits
- Discounted gym & bike memberships
- Opt-in disability and life insurance
- Subscription to Learning & Development platform
- Self funded means we have the freedom to build forward-thinking products and put our customers first
- Inclusive culture that listens to and welcomes diverse perspectives
Muck Rack encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process.