The Sales Operations Associate will partner with Newsela’s Customer and Finance teams to drive operational excellence and process efficiency in the Sales organization. Collaborating with cross-functional teams, you will work to ensure our business processes and CRM data integrity are streamlined and accurate, devise and implement ongoing process improvements, and support the Sales team in optimizing their selling time. Additionally, you will play an instrumental role in gathering requirements for Salesforce system updates relating to controls, approvals and contract governance.
Why You’ll Love This Role:
You will join a growing team that plays a critical role in setting our Customers up for success. You love understanding and refining current best practices, and finding productivity enhancements in administration and contract management. This team is evolving and open to new ideas, so your recommendations are welcome and have a high likelihood of becoming reality that influences the way the team scales. In addition to operations, your work will drive revenue growth and help close some of our largest deals.
Why We’ll Love You:
You have 1+ years experience with sales operations including: case queue management, contract governance, system implementation & support, and troubleshooting issues for sales within the CRM. As an analytical, proactive team-player, you are great at prioritization and leveraging salesforce to improve efficiency across operations. You are a stickler for details and process governance, and can seamlessly translate operational needs across cross-functional stakeholders through great communication and presentation skills.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.