Atlassian
New York City, NY
Remote

Sales Operations - Business Process Analyst

Sorry, this job was removed at 7:58 a.m. (EST) on Wednesday, February 16, 2022
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy customers convert to paying customers, creating a prolific "Flywheel" that has delivered 200,000+ customers to date.
We believe that there is an opportunity to continue to improve and evolve this model with value-added engagements throughout the customer lifecycle, that will improve customer experiences, leading to higher conversions, accelerated expansion and improved retention rates. This role will play an important part in managing a portfolio of projects that will define, implement and optimize these processes, helping us to realize the next evolution of our customer engagement model.
The Sales Operations Business Process Analyst, is a senior-level individual contributor, with a consistent record of supporting complex, business-impacting projects. Candidates will possess business process, systems administration, and analytical skills that will be instrumental in helping our teams scale globally. On the job, you will work closely with our Direct Sales Team stakeholders to collect and prioritize enhancement requests, identify improvement opportunities, document business requirements, and support the delivery of our project portfolio in partnership with our IT teams and your business partners.
What you'll be doing:

  • Work with multi-functional teams including Sales, Channel, Support and Finance on your projects - your work cuts across the full customer lifecycle, so your stakeholders are diverse
  • Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Sales teams
  • Identify automation and optimization opportunities across the sales lifecycle, including our quote-to-cash processes
  • Serve as a point of contact and subject matter expert on Sales systems, processes and policies for external organizations, including presenting the team's needs in enterprise projects
  • Own requirements documentation including BRDs, process flows, DACIs, wireframes or other assets used to collect business needs
  • Perform systems administration on sales systems/tools
  • Work with business owners and IT to prioritize change requests
  • Participate in user acceptance, smoke testing, and implementation activities
  • Create and deliver training and enablement content for projects you are leading
  • Help define "interim state" business processes for acquired companies, and help lead the change and adoption of these new processes
  • Define KPIs and develop reporting to track metrics across processes to measure the health of the business, risk areas and impact of improvement initiatives


Skills and Requirements:

  • 3+ years of experience in Sales Operations, Sales Technology, or Business Operations in an "analyst" position (business, process, systems, functional, etc.)
  • Experience working in a high-growth, enterprise software company
  • Experience with renewal processes, ideally in a SaaS environment
  • Experience with Direct and Channel sales ecosystems
  • Experience with quote-to-cash (QTC) processes and systems, including quoting, order management, contracts, e-signature and fulfillment processes
  • Familiarity with different software subscription models, and cloud software sales models
  • Salesforce expertise (admin certification a plus), and hands-on experience with common Sales and Marketing technologies used in B2B sales environments
  • Some tools you may be using and supporting: Salesforce, Gong, Groove, Jira, Jira Service Management, Confluence, diagramming software (we have many)
  • Bonus points for experience with Robotic Process Automation (RPA) tools like UIPath or Automation Anywhere
  • An ability to dive into details, but also step back and reframe a problem more strategically
  • You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.
  • You are a self-starter and thrive in constantly evolving environments where goals are often clear but tactics are not. Atlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.
  • Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done. This may include return on investment analysis, capacity planning and budgeting, TCO analysis, revenue modeling and more.
  • Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.


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More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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