We’re looking for a Sales Operations Lead to join Snap Inc! As a member of the global Sales Enablement team, within our Sales Operations organization, you will be responsible for developing the operational backbone for our in-house Creative Strategy team, who develop innovative concepts and delivers premium creative content for Snapchat’s advertisers. Working from our Los Angeles or New York office, you’ll collaborate with our Creative Strategy team, as well as the larger Advertisers Solutions organization, to build out efficient, scalable business processes.

What you’ll do:

• Discover gaps and inefficiencies in our existing internal processes

• Design and execute a robust methodology and reporting infrastructure that evaluates the impact of the Creative Strategy team’s involvement on revenue and client relationship metrics 

• Create data visualization which will inform leadership of where their resources are being used and provide recommendations on how to operate more effectively at scale

• Work closely with a wide variety of cross-functional partners to design and execute operational solutions

• Own the roadmap for internal tooling and systems used by our Creative Strategy team

• Constantly find ways to optimize our internal tooling and operational processes

• Design and drive accountability for operational best practices and assist in crafting data-driven resourcing strategies for the Creative Strategy organization

Knowledge, Skills & Abilities:

• Experience as an operations professional with a background in process development, internal tooling/systems, the creative design lifecycle, and digital advertising.

• Deep knowledge of Salesforce CRM and customization, beyond standard “out-of-the-box” implementations

• Ability to gather needs, analyze existing practices, recommend optimization and implement new processes that uplevel the global Creative Strategy teams

• Experience developing roadmaps with multiple initiatives within tight deadlines, with diverse contributors and stakeholders 

• Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor

• Commitment to strengthening the Creative Strategy operations process with knowledge, creativity and empathy 

 Minimum qualifications:

• 5+ years working in Sales Operations, Technical Program Management, Creative Strategy, or similar functions

Preferred qualifications:

• Bachelor’s degree in a business, marketing, communications, or related field

• Experience working at a creative agency, preferably in an operational role

• Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics)

• Fluency with operational data, including ROI calculations and efficiency analysis

• Experience working in the tech, media or digital advertising industry

• Demonstrated proficiencies as a Program Manager in a rapidly changing environment

• Experience launching and driving adoption for org-wide changes to operational processes

• Ability to communicate effectively as a change agent, influencing leadership and team members to take new actions and shift the daily behaviors of a team

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].