Snap Inc.
We believe the camera presents the greatest opportunity to improve the way people live and communicate.
New York, NY
Hybrid

Sales Operations Lead (SMB Strategy)

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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Sales Operations Lead to join the Sales Operations Strategy team at Snap! The mission of the Sales Operations Strategy team is to maximize business growth and performance by being an objective, trusted partner to the Sales Leadership through strategic planning, cross-functional collaboration, and operational excellence.

This role will be aligned to the SMB team, which focuses on driving revenue growth for small to medium businesses. You’ll collaborate with SMB Leadership and other cross functional partners (i.e. Product, Engineering Marketing, Finance, etc.) to systematically acquire, grow, and retain SMB advertisers to amplify revenue. You will use your strategic thinking and analytical skills to provide data-driven insights and recommendations and to execute strategic initiatives.

What you'll do:

  • Identify business health metrics, diagnose trends, and implement action plans.

  • Work closely with SMB leadership to provide insights, evaluate strategic opportunities, recommend tactical short-term and long-term goals, pinpoint revenue blockers, and enhance productivity. 

  • Utilize external market intelligence and internal data to identify areas of market opportunity and gaps to prioritize customer segments accordingly.

  • Analyze sales, support, and marketing treatments for segments of SMB advertisers and recommend updates accordingly. 

  • Own the SMB dataset, understand nuances, identify and execute improvements, and create visualizations to guide business decisions. 

  • Analyze lead funnel data (i.e lead sources, sales touchpoints, conversion rates), influence tactical updates to how leads are prioritized (i.e. lead scoring and routing), and provide recommendations for growth. 

  • Establish and embed critical metrics to guide the team’s behaviors and evaluate progress.

  • Support SMB leadership and cross functional partners by driving critical projects and strategic initiatives to support revenue growth. 

  • Develop collaborative relationships with key stakeholders across the company and represent SMB or Sales Operations in complex cross-functional / leadership discussions.

Knowledge, Skills & Abilities 

  • Best-in-class partnership with Sales, Support, Marketing and other cross-functional teams, including an ability to navigate complex discussions, challenge stakeholders respectfully, and manage disagreement effectively.

  • Experience approaching problems using a structured, analytical mindset to provide practical business insights from data.

  • Problem solving and analysis experience with solving business problems, including spreadsheet analytical skills 

  • Demonstrated experience learning quickly and being intellectually curious.

  • Excellent verbal and written communication skills suited for audiences ranging from customers to sales teams to Snap’s business leadership.

  • Ability to make judgment calls in an ambiguous environment. 

  • Experience in working independently, managing multiple concurrent projects and driving strategic and operational initiatives in a cross-functional environment. 

  • Ability to evolve in a highly-dynamic environment - prioritizing initiatives, defining milestones or KPIs and driving results with ownership and adaptability.

  • Communication and Interpersonal skills with experience developing and presenting business and technical content to peers and other audiences.

  • Experience partnering with a Sales Organization and Sales Leadership. Commitment to supporting creativity and empathy.

  • Ability to persuade others (cross-functional partners, sales, leadership) on a course of action, using data to support the narrative, but also recognizing scenarios where a “gut call” is needed

Minimum qualifications:

  • 5+ years proven experience which involved analytical rigor and program management/operational skills typically seen in, but not restricted to functions like Management Consulting, Sales/Business Operations, Finance or other similar functions.

  • BA/BS degree or equivalent years of experience

Preferred qualifications: 

  • Strong proficiency with Google Docs (Sheets, Docs, Slides, etc.) and Microsoft Office (Excel, Powerpoint, etc.) products with demonstrated experience in building models to solve business problems end-to-end.

  • Knowledge of Salesforce CRM and data visualization platforms (e.g. Einstein Analytics, Tableau, Looker).

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

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What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

At Snap, we empower and equip our team to make well being a priority and act on it. Our supportive health and wellness offerings are here to grow with you every step of the way.

Here are just a few of our benefits in more detail:

-Fully subsidized medical, dental, vision for you + spouse/domestic partners/dependents for full-time & part time (20+ hours) & interns
-Up to 16 weeks fully paid parental leave (up to 28 weeks birthing parents )
-Up to $40K adoption & fertility coverage / up to $80K surrogacy reimbursement
-1 month flexible, fully paid return to work program work
-120 hours of back-up care per year (US)
-6 weeks paid Family Caregiver leave & dedicated family care support through Wellthy
-25+ mental health sessions for you + dependents through Lyra
-For team members who need to travel for medical treatments that are banned in their state of residence, Snap will provide a travel benefit allowance that includes transportation and lodging of up to $10,000 for an individual seeking those services.
-401K matching
-Financial wellbeing through Northstar & legal support through RocketLawyer
-Mobile phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
4-day work week
Our “default together” approach is an 80/20 model where we are asking team members to spend 80% of the time, on average, in the office, with the remaining 20% of the time spent remote.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Remote work program
Snap's Flexible Work policy offers most team members the choice to work virtually in a Snap operating location or in-person from a Snap office.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our Employee Resource Groups are created and led by members of the Snap Inc. family. They empower us to come together to celebrate a common cause, raise awareness, and encourage advocacy.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental insurance
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision insurance
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health insurance
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays. In CA, Kaiser HMO is another free medical plan option.
Life insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness programs
Snap's wellness program, SnapFit, offers events, programs, education, and more that will help you stay fit across four pillars: Mind, Body, Money, and Health!
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous parental leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family medical leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Return-to-work program post parental leave
Fertility benefits
Adoption, surrogacy, infertility, and fertility preservation benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Generous time off and leave programs. In the US, this includes the following: Flexible vacation policy for exempt team members, Up to 3 weeks PTO for non-exempt, 12 paid holidays, 15 sick days
Paid volunteer time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid holidays
Paid sick days
Snap provides 15 sick days per year if you're feeling under the weather.
Office Perks
Commuter benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transportation — such as train, subway, bus, ferry, trolley, or vanpool — as part of your daily commute to work.
Company-sponsored outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free daily meals
Various offices have in office free lunch provided Monday - Friday.
Free snacks and drinks
All offices are stocked with free snacks, drinks, coffee, etc.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Our headquarters offers parking if you decide to skip the Commuter Benefit.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Virtual coaching services

Additional Perks + Benefits

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