Senior Sales Operations Manager

| Greater NYC Area | Remote
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About BentoBox

BentoBox puts restaurants online. We are transforming the hospitality industry by helping restaurants stay at the forefront of technology. Our simple and integrated platform gives restaurants industry-specific tools to manage their website and digital operations, delivered in a SaaS model. BentoBox powers industry leaders such as The Meatball Shop, The Spotted Pig, Joseph Leonard, Union Square Hospitality Group, Major Food Group, Rose’s Luxury, Eleven Madison Park & many more. Learn more at www.getbento.com

About This Role:

The Senior Sales Operations Manager will report to the VP of Revenue Operations and is directly responsible for collaborating with leadership to ensure the effective measurement, support and optimization of sales team performance. You will be accountable for helping a fast-growing organization scale up sales operations, while ultimately enhancing sales effectiveness and productivity. 

The ideal candidate must have excellent program management skills with the ability to translate sales needs into technical requirements and manage stakeholder expectations. You are organized, strategic, analytical, and detail-oriented with strong communication skills. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.


What You’ll Do

  • Be a trusted, strategic thought-partner to both the Sales and RevOps leadership team
  • Ensure RevOps team priorities are aligned and Sales business objectives are met across business systems, enablement, and business intelligence projects
  • Create, monitor and optimize lead assignment, routing and pipeline management workflows and automations that drive team effectiveness, ensuring equitable distribution and timely follow-up on the part of the sales team
  • Define and manage reports and dashboards that effectively communicate sales performance, partnering closely with business intelligence to build reports and provide key opportunity analysis
  • Manage compensation plans including plan design and commission calculations
  • Manage Salesforce hygiene and data accuracy, including the importing of leads, duplicate management and territory management
  • Support the management, implementation, and troubleshooting tech stack integrations
  • Effectively communicate process changes and recommendations within the company, and manage process documentation.

Experience We're Looking For: 

  • 4+ years experience in startup or growth-stage tech company sales operations
  • Experience managing a full suite of sales software. Our stack includes: Salesforce, GetSiteControl, Google Analytics, Google Tag Manager, Drift, Pardot, Zapier, Customer.io, and coming soon: Marketo, Seismic
  • Exceptional knowledge of SMB SaaS sales best practices, including metrics/key performance indicators
  • Excellent analytical skills and problem solving capabilities, with a deep knowledge of Excel and Google Spreadsheets
  • Experience working cross-functionally and managing senior level stakeholders, both technical and non-technical
  • Effective communicator, facilitator and collaborator
  • Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas of improvements
  • Significant hands-on experience implementing and optimizing processes, procedures and tools 
  • Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity
  • Can handle and protect sensitive data with care

Perks of Joining Us: 

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

  • Competitive salary
  • Comprehensive benefit plans to suit your unique needs 
  • 401(k) and Employee Stock Purchase Plan
  •  Generous time off programs including paid parental leave
  • Holistic wellness program
  •  Employee resource groups
  • Professional development, growth and support
  • Opportunity to work with a passionate team making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • SalesforceCRM

Location

1 Broadway sits at the very tip of Manhattan and offers stunning views of New York harbor and the Statue of Liberty, as well as easy access to the best restaurants in the city, a transportation. Our office is outfitted with best-in-class tech, comfy communal spaces, and of course, plenty of snacks.

An Insider's view of BentoBox

How would you describe the company’s work-life balance?

BentoBox has been my family for the last few years. I've been able to grow professionally as well as personally with my time at BentoBox -- forever grateful for that perfect work-life balance.

Betsy

Senior Product Manager

What's the biggest problem your team is solving?

We're literally helping restaurants, bars, cafés, coffee shops, restaurant groups, catering companies, food trucks, lobster shacks and fast casual spots all succeed in their mission of hospitality. That, and helping them drive revenue to help their bottom line.

Pat

People Partner, GTM

What makes someone successful on your team?

The past five (going on six!) years at BentoBox have shown me what it means to be part of a team that rallies around each other, unified to achieve a collective goal. One team, one dream – getting closer and closer to a full reality with each passing day – to be the technology that elevates every interaction between restaurants and their guests.

Melissa

Manager, Onboarding

What is your vision for the company?

Our vision is to be the technology that elevates every interaction between the restaurant and its guests.

Krystle

CEO

How has your career grown since starting at the company?

I've always been passionate about food and restaurants, and after going to culinary school and working back of the house, I wanted to find a different path within the industry. Joining BentoBox allowed me to learn from some incredibly talented colleagues and mentors to grow my career, supporting hospitality in a new way.

Chelsea

Director, Restaurant CS Ops

What are BentoBox Perks + Benefits

BentoBox Benefits Overview

We take a hospitality-first approach to everything we do at BentoBox. For us, that means empowering our employees with the tools they need to take care of their physical, mental and financial wellbeing and of course, take plenty of time off to rest and recharge. We are constantly reevaluating our benefits offerings to ensure we are meeting our employees where they are and enabling them to enjoy their life (and time at BentoBox) to the fullest.

Culture
Volunteer in local community
Partners with nonprofits
BentoBox has partnered with nonprofits such as the Food Education Fund, Queer Food Foundation, The Okra Project, and No Kid Hungry.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have 9 extremely active employee resource groups including the LGBTQ Leadership Council, Black Associate Council, Women's Impact Network, Disability Council and more!
Hiring practices that promote diversity
BentoBox is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Enroll in pet insurance at a discounted rate!
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Charitable contribution matching
Up to $500 annually!
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
BentoBox sponsors an office kickball league!
Professional Development Benefits
Job training & conferences
BentoBox offers an annual Learning and Development stipend that employees can put towards continuing education, conferences, and more.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
BentoBox offers a yearly learning stipend to help employees with their professional growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

One perk that is unique to BentoBox? Employees can expense their tip at ANY BentoBox restaurant, and with 14,000 customers and counting, that's a lot of dough.

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