Sales Operations Manager

| Greater NYC Area

Background

The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.

TrialSpark is a technology company that brings new medical treatments to patients faster. We’re reimagining the clinical trial by introducing a new model, using technology to streamline every aspect of the trial. To fulfill our mission, we partner with pharma, biotech, and digital health companies to run studies faster and more efficiently.

Job Description

As our Sales Operations Manager, your core role will be developing and executing processes to support our growing network expansion, sales, and strategic partnership teams. You'll work on a variety of projects aimed at optimizing our use of Salesforce and internal tools for pipeline management, performance tracking, headcount planning, and reporting across various business teams. This role requires a knowledge of sales processes and experience creating and supporting those processes in a Salesforce environment.

Responsibilities

  • Updating, maintaining, and customizing Salesforce to make our operations and processes as efficient as possible
  • Working with our product and engineering teams to develop in-house tools and features
  • Building dashboards and reports to monitor KPIs and metrics
  • Creating ad hoc reports and other analytical support as needed
  • Enforcing policies and procedures to ensure timely and accurate data
  • Monitoring the performance of the various teams, identifying areas for optimization, and implementing the changes required
  • Working with finance and each team lead to create accurate and timely forecasts of revenue and network growth

Qualifications and Experience

  • You have 3+ years experience managing Salesforce, experience with APEX a plus
  • You’ve worked in a sales or revenue ops role for 2+ years
  • You are a first-principles thinker and take a data-driven approach to solving problems
  • You are scrappy, a fast learner, and not intimidated to roll up your sleeves to get something done
  • You feel a strong sense of ownership over your work. You not only get it done well, but you also look for ways to improve how we do things.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Free Daily Meals
We offer free lunch every day except Wednesday (when we encourage employees to leave the office and explore the area!)
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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