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Sales Operations Manager

| Greater NYC Area

About Knotch:

Knotch is the Content Intelligence Platform that enables communications and marketing teams to measure, understand, and optimize content ROI across their digital efforts. We work closely with the following verticals: financial (including JP Morgan Chase & Co., Capital One, Citi, TD, Discover, Ally, Bank of America and Synchrony), automotive (including Ford), telecommunications (including AT&T and Sprint), retail (including Walmart), technology (including Salesforce, HP Inc, HP Enterprise, Citrix, and AWS), and consulting (including Deloitte and PwC.) We are currently expanding quickly into the insurance, fashion and health verticals.

At Knotch, we:

  1. Enable brands to become better content creators through real-time and independent measurement & optimization across on and off property content investments. 
  2. Activate content to move customers to high value actions.
  3. Turn content into a first party audience data source that flows into the rest of the downstream marketing platforms (CRM, DMP, CDP etc).

We’re based in SoHo, NYC and we're proud to have been named to both Inc.'s Best Places to Work and Built In NYC's Best Places to Work lists two years in a row!

The Role:

As Knotch’s first sales operations hire, you will be trusted with guiding Knotch to improving our sales processes by analyzing data and leveraging insights that lead to smarter decisions for our sales, finance, and marketing teams. If you’re all about building process and securing buy-in from others with data to back your decision-making, then let’s talk.

How you’ll add value to Knotch:

  • Sales and Business Development optimization and efficiency analysis, including but not limited to pipeline analysis, identifying at-risk deals, and territory planning
  • Optimize and document essential sales processes (account ownership and transfers, data quality, territory changes) and engagement rules; help enforce those processes in and outside of Salesforce
  • Develop formal reporting packages for sales effectiveness and productivity
  • Conduct metrics reviews with sales management
  • Assist in developing systems and process training for sales teams when onboarding and provide thought leadership in operations best practices
  • Partner with Marketing to provide insight, materials and other support for the selling process
  • Assist with ad hoc team and department meeting preparation and operations such as slide decks, collateral, planning, etc.

You’ll be successful here if you:

  • Have 4-5+ years of relevant work experience, ideally in sales, sales operations, sales management
  • Have experience and understanding of sales and business development processes, including understanding of forecast and opportunity management
  • Have set up Sales Operations systems from scratch or in the startup space, preferred. 
  • Possess strong project management & collaboration skills
  • Are a highly attentive systems thinker who excels at implementing and maintaining efficient processes
  • Are experienced with Salesforce, specifically reporting, and similar softwares
  • Implement exceptional MS Excel skills (sumifs, index/match and vlookup, table formulas)
  • Are an excellent written and verbal communicator 

Benefits:

  • Unlimited PTO and flexible work-from-home
  • Comprehensive health insurance
  • Free lunch while in-office
  • Unlimited monthly Metrocard
  • Mental Health and Learning & Development Programs

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Location

52 Walker Street, New York, NY 10013

An Insider's view of Knotch

How has your career grown since starting at the company?

Knotch's commitment to my personal growth has played a huge role in shaping my career. I've found that I'm happiest when collaborating with others and was encouraged to join the product team to work more closely across all of our teams. Knotch's L&D program has set me on a path that makes my work more fulfilling, pushing me to be better every day.

Willie

Project Manager

What makes someone successful on your team?

In any company big or small, the Client Success or Account Management team can feel like a catch-all for your clients and products. Our team members go above and beyond the day-to-day. They make personal connections with each of our clients, see things from their perspective, and work hand-in-hand. That leads to happy clients and happy Knotchers.

Margeaux

Senior Account Director

What are Knotch Perks + Benefits

Knotch Benefits Overview

We’re in Soho. We work with Fortune 500’s. We get free lunch. We let dogs in. We’ve been recognized by Inc.’s Best Places to Work two years running. We’ve also been recognized by Built in NYC’s Best Places to Work, also two years running. Here are some other cool things.

Comprehensive Health Insurance.
Free Unlimited Commuter Card.
Mental Health and Wellness Initiatives.
Educational Stipend And Career Development Opportunities.
Unlimited PTO (No, Really).
You Get To Work With Us. Every. Damn. Day.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Knotch offers options as part of our competitive compensation package. Options vest over a four-year period after a one-year cliff.
Performance Bonus
Match charitable contributions
In the past, we've matched charitable contributions, most recently to The Center which offers LGBTQ communities of NYC advocacy, health and wellness programs and more.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Knotch also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
All positions can work remotely on occasion as needed (we're a flexible environment). Some positions are full-time remote already, and it will say so in the job post if it is a remote role.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We have NYC-based events monthly and we also have two offsites per year where we fly the entire company to an exciting locale for team building and educational opportunity!
Free Daily Meals
Lunch stipend provided every day you work from your office!
Stocked Kitchen
Knotch's NYC kitchen is stocked with all the coffee, snacks, drinks, and Emergen-C you'll ever need.
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Knotch hosts lunch and learn meetings anytime we have something awesome to share with the team. We also do a Show & Tell every Friday that complements these.
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education related to your role at Knotch (starts after 6 months of working with us)

Additional Perks + Benefits

We create our initiatives for our employees. They aren't a recruitment tool for us but rather a way for us to truly appreciate the hours and effort our employees put in every single day and to make their lives a little easier and a little better. You spend a lot of time at work- you might as well enjoy it.

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