Sales Operations Manager

| Greater NYC Area
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Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The company’s patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each client’s existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months – unlike most hard-coded technology builds. The result is an easy to use and streamlined front-end agent and consumer experience that significantly reduces operational costs and eliminates errors while accelerating sales and business growth.

Some of the world’s largest insurance and financial companies use Unqork to define new business rules and deploy products/applications seamlessly and effortlessly without relying on costly development and maintenance of a code base. Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals and has created an ‘elegant paradigm shift’ in the way insurance and financial companies are able to operate.

Our technology is great, but our team is what makes Unqork world-class. We seek atypical individuals who are excited to tackle massive problems at scale. 

What you’ll do:

As the first Sales Operations hire at Unqork, you will act as a central leader for the function to build out the Sales Operations function. Reporting to (and working closely with) the CRO, you will contribute to building, driving, and iterating on scalable processes for sales, rev-rec, and the relationship between Sales, Marketing, and other internal funtions that make a significant contribution to our ability to attract and close new clients.

  • Own end-to-end process for tracking sales, PoC, PoV and other operational metrics that offer insight into the business; define and improve methods for delivering insights to sales management to improve the funnel performance for sales management
  • Help to document, own, track and measure sales metrics and successes
  • Identify, improve and refine operational elements around sales process 
  • Create and maintain documentation on sales process, onboarding, ramp and territory measurement
  • Work closely with Finance, HR and Sales Management to support the tracking of revenue, bookings, product orders, accounts receivable and other misc items
  • Help to prepare reports associated with the end-to-end tracking and documentation of bookings
  • Assist in the tracking of various key financial items, including ARR, ACV, and TCV
  • Produce sales and funnel-related documentation and reporting
  • Assist with configuration, updating, report development with SFDC and other related tools, and work to continuously improve the efficacy of our sales tools
  • Review & assist in the development of territory and geographic account reporting plus territory/geographic target account lists
  • Support various product or product management requirements
  • Assist preparation of forecasts, forward-looking revenue, and bookings models covering a number of key elements
  • Partner with sales and marketing to refine the lead qualification process
  • Partner with sales and marketing to analyze and report on key dashboard metrics
  • Provide actionable recommendations and insights on strategic objectives, forecast or performance metrics
  • Build and help with internal Quarterly Business Reviews for each region and theatre
  • Support various promotional items including preparing of special pricing proposals
  • Serve as a proxy for Sales Leadership during dealdesk 

What we’re looking for:

  • 5+ years of experience in a Sales Operations or Business Operations role with demonstrated ability to build and drive new processes in a fast-paced, growing company
  • Demonstrated success in sales ops, business ops, or relevant and translatable professional experience
  • Ability to understand and translate sales strategies into a systematic and process-driven approach
  • Salesforce subject matter expert in a SaaS sales environment
  • Strong Revenue Recognition experience
  • Advanced skills with a variety of Sales Ops tools such as Salesforce, Insight Squared, Excel, etc
  • Exposure to other internal sales and marketing tools such as Hubspot, Marketo, etc
  • An individual who is collaborative and thrives in a cross-functional environment
  • Excellent written, verbal and analytical skills
  • Previous experience within SaaS start-up environment

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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Location

We’re located in Union Square West: great food, a block away from the park, and a short walk to all the major trains.

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