Sales Operations Manager at Teachable

| Greater NYC Area
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At Teachable, our mission is to empower creators to transform their knowledge into income. To accomplish that, we continue to innovate upon the largest site builder for online courses and expertise, and develop strategies to make our creators increasingly successful.
Our Customer Success and Sales department owns sales, customer support and account management in order to grow the number of successful creators on Teachable. We are seeking a Sales Operations Manager to play a pivotal role in expanding our sales functions, driving improvements to key financial metrics such as MRR and customer LTV. Reporting to the Director of Business Operations, you will help prioritize and execute a roadmap that scales our sales organization, ensuring that our revenue growth objectives are met consistently and efficiently.

Responsibilities

  • Partner with department leadership on high-level sales strategy and goal-setting; informing decisions with data-driven insights and rationale
  • Improve new and existing business sales pipeline performance: boosting lead-gen and quality, reducing leakage, and ultimately increasing conversions
  • Provide predictability and monitoring via creation and ownership of leading/lagging sales metrics reports & dashboards
  • Evaluate, configure, and optimize CRM systems to ensure process adoption, robust data collection, and reliable reporting; manage task automation and integration of apps/tools
  • Gather and analyze data from a variety of sources to evolve and explore new efficiencies/areas to increase revenue performance
  • Develop and continually refine sales enablement strategies and processes, equipping our teams with tools and tactics to make them more effective in their roles, and meeting or exceeding MRR and GMV targets

Requirements

  • Direct experience and success implementing sales operations systems/processes, preferably in high-growth SaaS businesses
  • Excellent analytical hard skills (Advanced SQL, Excel, at least one BI platform); able to break down ambiguous problems into actionable insights and concrete guidance
  • Outstanding project management and communication skills, with an ability to distill information and direction effectively across a variety of stakeholders
  • Hands-on experience implementing, administering, and optimizing CRM platforms

Teachable is an instructor-focused online course platform that lets course creators build and sell courses on any topic, from iOS development to watercolor painting to card tricks. Our hundreds of thousands of instructors have earned more than $500M to date, and we've raised $12.5m+ from a group of top venture investors. We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent in NYC.
At Teachable, you will have the freedom to do your job and be an integral member of our tight-knit team, and you can do it all in our beautiful office in Flatiron with great benefits and perks. You’ll also get access to an ever-growing base of online educators, and your work will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.
Benefits:
Comprehensive health benefits with options covering up to 100% of monthly premiums
Discretionary vacation & time off with a company average of 24 days a year
Parental leave, 16 weeks, fully paid after 3 months of service
401(k) with match after 3 months of service
Supplemental student loan repayment assistance or a professional education stipend
Conference budget
Dependent Care FSA
Your own standing desk or other personalized workspace
Gym + wellness matching stipend
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. If you're on the fence about applying, please do! Additionally, Teachable is an equal opportunity employer. This means we are committed to a fair and consistent interview process, and to constantly working to ensure an inclusive work environment.
Finally, please tell us in your application if you require an accommodation to apply for a job or to perform your job. We'd do this anyway, but federal law requires us to provide reasonable accommodation to qualified individuals with disabilities.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • IterableEmail

Location

470 Park Ave South, New York , NY 10016

An Insider's view of Teachable

What are some social events your company does?

At the end of every summer we host a company retreat in upstate New York. It's a multi-day event with color war style games and is a great way to build connections across the company and get to know people outside of the office.

Jess

Associate Recruiter

What are Teachable Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Awesome Coworkers, Custom Desk Setup, Wellness Match, Teachable Course Stipend, Company Activities, Annual Company Retreat.

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