Sales Operations Manager at Mulberry Technology

| Greater NYC Area
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Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless API based platform to offer product insurance to their customers. We call NYC home and are founded by a team of executives who are passionate about building e-commerce products that take a customer-first approach. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

We are growing rapidly and are looking for an established and eager Sales Operations Manager to help support and develop our sales footprint. 

In this role you will be focused on building, implementing  and continuously improving our sales tools for the sales team. As our Sales Operations Manager you are data driven, have experience with salesforce and excel and will be building reports and dashboards for the team. You’ll be responsible for owning + maintaining our sales collateral from playbooks to new hire onboarding materials.

Our ideal candidate is passionate about analytics and about learning and implementing programs that drive growth and make a substantial impact. Also, someone who loves the thrill of sales but enjoys being on the operational and analytical side of the team.

What You'll Do:

Core Focus:

  • End-to-end responsibility for managing all aspects of Salesforce, Salesloft and any other Sales tools
  • Configure our sales tools to drive maximum use and efficiency, this includes ensuring data integrity, building dashboards and reports (Forecast Reports, Activity Reports, Lead Data Reports)
  • Build out user training guides for sales tools 
  • Work closely with Partnership and Data Science teams to gather and analyze data, synthesize findings, and answer operational questions regarding sales metrics 
  • Manage document libraries in Google Drive and other areas to ensure they are current, accessible, and organized for all team members 
  • Ensure the sales team is set up for success:
    • Market Research: 
      • Making sure the SDRs have the right leads to pursue 
      • Lead Scrubbing 
    • Vendor management: managing current sales tech stack and making recommendations around new tools to drive success 

Additional Areas of Focus:

  • Align with the cross-functional teams to maintain updated training materials
  • Be well informed around any new sales trends and processes that can drive significant growth
  • Be able to identify areas of weakness in the sales process 

What We’re Seeking:

5 Years Experience with Salesforce and is able to:

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Manage Salesforce.com data feeds and other integrations
  • CRM maintenance and organization 

A minimum of 3 Years Experience:

  • Serving as primary system administrator for the Salesforce.com environment 
  • Led training of new users on how to use sales tools

Additional Requirements:

  • Fully knowledgeable about Salesforce Lightning 
  • Have knowledge around Salesloft, and other sales specific tools 
  • Ability to conduct research into new companies and verticals
  • Proficient in the following programs: Microsoft Word, Excel, PPT, Salesforce (a must!) and Google Suite 

Benefits and Perks: 

  • Competitive Salary 
  • 1:1 ongoing training and career development with the Co-Founder & Leadership team  
  • Equity
  • Full Benefits 
  • Unlimited Paid Time off
  • Gym on-site
  • Strong, vibrant, and fun culture, with lots of outings!
  • Unlimited snacks, pool table, and an awesome rooftop deck!




 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • MixpanelAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM
    • SalesloftCRM
    • IntercomEmail
    • SendGridEmail

Location

250 Hudson Street , New York, NY 10013

An Insider's view of Mulberry Technology

What’s the vibe like in the office?

The Mulberry office is the epitome of work hard, play hard. Everyone is hands on in getting things done, all ideas are welcome and learning is always encouraged. But there’s always time for a laugh and they make sure we have plenty of opportunity to connect with each other and understand the “bigger picture” we contribute to.

Christine

Partner Success Manager

What does your typical day look like?

Mornings are for black coffee & reading. We start the day with creating new features while other times we address feedback. Being in a product-driven environment, I work in our customer application by constantly improving to provide polished & effective tooling. The team is great, we crack many jokes and have plenty of fun in our new challenges.

Eloy

Frontend Engineer

How does the company support your career growth?

I made the transition to the startup space two years ago. In the last two years, Mulberry has given me the opportunity to grow both personally and professionally. Furthermore, I have learned how to work in a fast-paced environment, work cross-functionally, and work with a diverse group of people.

Gina

Operations Associate

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.

Chinedu

Founder & CEO

How do you empower your team to be more creative?

I have always believed that sales is an art first, a science second. While sales is metrics and strategy driven it also requires creativity to succeed. I push my team to rely on the facts but to always make sure they are asking themselves the “5 w’s” (who, what, when, where and why) to drive innovation.

Ashley

Co-founder & Head of Growth

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Here are some of the benefits + perks of working at Mulberry:
-Competitive Salary
-1:1 ongoing training and career development with the Co-Founder, and all team members
-Equity
-Full Benefits
-Unlimited Paid Time off
-Gym on-site
-Strong, vibrant, and fun culture, with lots of outings!
-Unlimited snacks, pool table, and an awesome rooftop deck!

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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