Block Renovation Sales Operations Manager

ABOUT US

Block is a renovation platform transforming the $450 billion renovation industry. Today, doing a home renovation is an abysmal consumer experience and not easy for contractors either. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time. 

Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau, Giant Ventures, Obvious Ventures, MorningSide Ventures and more.

ROLE

The ideal candidate for this role will be someone who can both manage and improve our current Sales Ops infrastructure. This is an ideal role for someone who wants to play an integral part in our sales teams growth and productivity. We’re looking for an individual who can help us transition to SalesForce, while maintaining our data integrity and providing a long term solution for our sales & bd teams.

RESPONSIBILITIES

• Salesforce & Systems Architecture:
• Work with Sales leaders to transition from our HubSpot CRM & Marketing provider while maintaining existing reporting and data infrastructure 
• Help assess, define, and implement the proper Salesforce infrastructure and solutions to support our scaling sales teams
• Scope out requirements and manage projects and timelines for each systems initiative
• Optimize the current sales tech stack including improving the workflows currently in place with Salesforce and owning the diligence, selection and implementation of additional platforms
• Support the sales team using our designated CRM with process improvement, measurement, tracking and analytics relevant to their functional areas
• Sales Team Support & Reporting:
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
• Understand end to end business processes, flow of data within and between processes, and recommend process improvements for better forecasting, territory planning, and compensation strategies
• Provide accurate, real-time visibility of team performance across leadership within the organization and further identify areas of opportunity to improve efficiency long term
• Assist with on-boarding and training new sales talent 
• Revenue Ops:
• Manage sales quotas and compensation for team of ~40 sales executives
• Help design and iterate on compensation plans
• Manage book sizes and territories across the sales and business development teams to ensure equitability
• Growth Marketing > Sales Support:
• Experience with ESP providers and SalesForce connection to enable email marketing and proper segmentation 
• Ideate on ways to segment leads to enable marketing to collect proper data and implement specific messaging to each segment 
• Understand and connect the dots between marketing and sales data and performance

QUALIFICATIONS

• Highly ambitious and goal-oriented
• Minimum of 4+ years of experience with Salesforce, preferably managed a CRM transition at another early stage startup
• Salesforce (SFDC) Architecture; Certified Technical Architect or Certified Developer or willingness to obtain certification upon hire
• Ability to build for long term, but also able to find efficient short-term means
• Analytical and data-driven 
• Ability and interest to work cross-functionally across product, engineering, finance and marketing teams
• Knowledge of SQL strongly preferred
• Track record of CRM implementation and transitions at small stage growth startups or business alike

BENEFITS

• Earn equity in an early stage high-growth company
• 100% subsidized health insurance, dental coverage, vision coverage
• 12 weeks universal fully paid family leave
• ​​Flexible Vacation Policy: recommended 2-3 weeks vacation / year
• 3 weeks a year where you can work anywhere  
• 401k retirement savings plan
• Employee discount on renovation services
• Working alongside an ambitious, kind, no-drama team
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COMPANY PHILOSOPHIES

• Force simplicity
• Problems are our fuel
• Collaborate with tenacity and humility
• Save money where we should
• Speed is our advantage

*​​By November 1st, 2021, all BLOCK employees will be required to be vaccinated if they are coming into the office. Proof of vaccination will be required and sent to the Office Manager prior to arrival.