Sales Operations Manager

| Greater NYC Area
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About Us

Block is a renovation platform transforming the $400 billion renovation industry. Today, doing a home renovation is an abysmal consumer experience and not easy for contractors either. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time.

Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau Ventures, Obvious Ventures, and more.

Role and Responsibilities

The ideal candidate for this role will be someone who can both manage and improve our current Sales Ops infrastructure. This is an ideal role for someone who wants to play an integral part in our sales teams growth and productivity. We’re looking for an individual who can help us transition to SalesForce, while maintaining our data integrity and providing a long term solution for our sales & bd teams.

Example responsibilities:

  • Salesforce & Systems Architecture:
    • Work with Sales leaders to transition from our HubSpot CRM & Marketing provider while maintaining existing reporting and data infrastructure 
    • Help assess, define, and implement the proper Salesforce infrastructure and solutions to support our scaling sales teams
    • Scope out requirements and manage projects and timelines for each systems initiative
    • Optimize the current sales tech stack including improving the workflows currently in place with Salesforce and owning the diligence, selection and implementation of additional platforms
    • Support the sales team using our designated CRM with process improvement, measurement, tracking and analytics relevant to their functional areas
  • Sales Team Support & Reporting:
    • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
    • Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
    • Understand end to end business processes, flow of data within and between processes, and recommend process improvements for better forecasting, territory planning, and compensation strategies
    • Provide accurate, real-time visibility of team performance across leadership within the organization and further identify areas of opportunity to improve efficiency long term
    • Assist with on-boarding and training new sales talent 
  • Revenue Ops:
    • Manage sales quotas and compensation for team of ~40 sales executives
    • Help design and iterate on compensation plans
    • Manage book sizes and territories across the sales and business development teams to ensure equitability
  • Growth Marketing > Sales Support:
    • Experience with ESP providers and SalesForce connection to enable email marketing and proper segmentation 
    • Ideate on ways to segment leads to enable marketing to collect proper data and implement specific messaging to each segment 
    • Understand and connect the dots between marketing and sales data and performance

Qualifications

  • Highly ambitious and goal-oriented
  • Minimum of 4+ years of experience with Salesforce, preferably managed a CRM transition at another early stage startup
  • Salesforce (SFDC) Architecture; Certified Technical Architect or Certified Developer or willingness to obtain certification upon hire
  • Ability to build for long term, but also able to find efficient short-term means
  • Analytical and data-driven 
  • Ability and interest to work cross-functionally across product, engineering, finance and marketing teams
  • Knowledge of SQL strongly preferred
  • Track record of CRM implementation and transitions at small stage growth startups or business alike

Benefits 

  • Early stage equity
  • Work in the field and in the office
  • Vacation days and company holidays
  • Working alongside an ambitious, kind, no-drama team 

COMPANY PHILOSOPHIES

  • Force simplicity
  • Problems are our fuel
  • Collaborate with tenacity and humility
  • Save money where we should
  • Speed is our advantage
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • HubSpotCRM
    • SendGridEmail

Location

Our office is nestled between the Brooklyn Bridge and the Manhattan Bridge, overlooking the cobblestone streets of the trendy DUMBO neighborhood.

An Insider's view of Block Renovation

What are some social events your company does?

Every quarter we host a happy hour with our network of contractors - we celebrate the amazing work they have done and learn how we can better support their businesses through our tools and technology.

We have an annual employee talent show which is an amazing opportunity for our team to showcase their many talents - from breakdancing to baking!

Danny

Head of Client Operations

What does your typical day look like?

Home renovations require many different expertises to achieve a great result. On any given day, I’ll need to collaborate with sales, support, architects, designers, and software engineers to deliver the best experience for our clients. There’s always something to learn from each other, and the result ends up being greater than the sum of our parts.

Will

Senior Product Manager

What makes someone successful on your team?

As a project planner at Block, I’ve found that dedication, drive and collaboration are critical to our team’s success. We focus on delivering a premium and customized experience for our clients by injecting personality & creativity into every interaction. After all, both bathrooms & kitchens are the most personal spaces in the home!

Sarah

Project Planner

What projects are you most excited about?

It's so exciting to see the breadth of the platform we've shipped this past year. From our visual planner that shows real time design choices to clients, to the builder app our GCs run on their phones (iOS and Android) we've built a really strong foundation to innovate upon in 2021. We're planning projects for all stages of the renovation process.

Ben

Head of Engineering

What are Block Renovation Perks + Benefits

Culture
Volunteer in local community
Members from our team volunteer as industry advisors with the New York Tech Talent Pipeline
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Block currently has a weekly virtual workout with a personal trainer featuring themed workouts and activities ranging from yoga to kick boxing. Pre-covid we had a daily pm Spartan Race training.
Mental Health Benefits
Block employees have access to confidential counseling via Health Advocate and Talkspace
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of fully paid leave for both caregivers.
Flexible Work Schedule
Block provides employees with a flexible work schedule that includes core hours.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Block has a flexible vacation policy with most people taking between 2-3 weeks of PTO on top of the 10+ company holidays and bonus days off.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Block hosts company outings and activities at least quarterly, but often monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Block team members occasionally bring their pets to work.
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Block offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Lunch and learns
Many teams at Block host weekly lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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