Sales Operations Manager at Snappy

| Greater NYC Area | Remote
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We’re on the lookout for a Sales Operations Manager to join our Revenue Operations team here at Snappy. We are looking for a well-rounded individual, with both business and technical skills, and experience in a Sales Operations role. This is an exciting opportunity to work on a variety of Sales Cloud projects and support an incredible and growing Sales Team.

You will:

  • Act as a partner and thought leader to the Sales and Operations teams to provide innovative business solution design
  • Develop processes, policies and best-in-class systems for scalable growth
  • Develop, monitor, and improve data, tools and reports required for Senior Leadership (i.e. business intelligence, data hygiene, KPIS/dashboards/reporting capabilities)
  • Serve as a technical consultant to support the Sales org and cross functional teams
  • Be responsible for management and creation of all standard operating procedures across the sales organization
  • Help refine and optimize Rules of Engagement (ROE) and Sales policies to maintain data integrity and keep sales teams focused on success
  • Partner closely with our Sales Enablement team on communications to ensure proper end user training and adoption for system changes;
  • Support ancillary tools that sit outside of Salesforce (Chili Piper, ZoomInfo)
  • Customize workflows and ad hoc projects to meet business needs

You are:

  • A Sales Operations professional who loves getting their hands dirty building the best processes to help support our sales team to close more deals
  • Able to organize, document and communicate complex business requirements
  • An organized self-starter with ability to work independently in a high pressure environment
  • Laser-focused on the details
  • Open to questioning existing processes and finding solutions independently
  • A true partner to sales representatives - you understand the motivation of
  • successful sales teams

You have:

  • 1-3 years in Sales Ops experience 
  • At least 1 year a fast growing SaaS company
  • Extensive experience using Salesforce including familiarity with Leads, Accounts and Contacts, Quotes and Agreements, Opportunity Products
  • Must have at least 2 years experience inserting, updating and extracting data from Salesforce, Chili Piper, and AWS
  • Experience with business requirements documentation and analysis, modelling business practices, and presenting complex ideas
  • Strong analytical skills including advanced data transformation processes
  • Pipeline reporting experience including forecasting and modelling
  • Familiarity with sales technology tools including data providers, Navigator, calendar and email integration tools
  • Experience with SQL, R, Python, Tableau, Chili Piper, Gong a plus
  • Experience with marketing automation tools a plus

Snappy is an award-winning all-in-one gifting platform. We're reinventing the way companies and individuals express appreciation by offering a fun and interactive digital experience that lets people choose a gift they actually love. We specialize in building recognition programs for over 2,600 companies, including enterprise customers like Microsoft, Uber, Comcast, and Zoom. 

We're growing fast (149% YOY if you want to get technical!) and have recently been named the fastest-growing company in NYC and the 15th fastest-growing company in America by Inc. Magazine. At the same time, we're building out exciting new verticals, including Snappy Lite - our SMB offering, Snappy Personal - a B2C offering, and Snappy Swag that all help to position us as the #1 gifting platform in the world! 

We've seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees, including but not limited to: Free healthcare, including vision and dental and a generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we actually enjoy year round!), snacks and lunches delivered to your home while we're working remotely, and Snappy gifts galore!

Snappy's stance on diversity and inclusion, its active focus on give-back programs, and its fundamental mission to spread happiness through fun, thoughtful gifts lead the way in unlocking the power of human kindness at work. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • zendeskCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • Sales NavigatorLead Gen

Location

New York, NY

An Insider's view of Snappy

How does your team reward individual success?

Snappy is all about employee recognition. Working for an enterprise gifting platform means you get a lot of gifts for a job well done, and appreciation is always encouraged!

Kamaria

Customer Success Manager

What does your typical day look like?

My typical day at snappy consists of working alongside my manager and team in order to ensureSnappy is efficient! We work hard on getting gifts sent out and make sure it's all done in a timely manner in order to spread smiles! I'm always hopping on different zoom calls or working on a project for a client! It varies by day and Snappy keeps me busy!

Sol

Business Operations Associate

How do your team's ideas influence the company's direction?

The Customer Success team (and every team at Snappy) is highly encouraged to give feedback + ideas as often as possible. We have forms/polls/brainstorming sessions going around all the time, so we constantly have amazing ideas coming from our employees. It's important for everyone to have a voice here!

Adi

Director of Customer Success

What are Snappy Perks + Benefits

Culture
Volunteer in local community
The entire Snappy team is also encouraged to take time once a month to help out in their community!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a number of committees including Snappy Gives Back and a number of Employee Resource Groups!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We love our team yoga classes over Zoom - cameras off, of course!
Mental Health Benefits
We partner with OneMedical and TalkSpace to make sure the Snappy team has access to great mental healthcare.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
For social justice organization donations, Snappy paid up to $250 this year as a company match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our PTO is unlimited but most importantly, we hold our team accountable for taking time to rest and relax!
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We say "ultra-casual"... there are a lot of Snappy hoodies around here!
Company Outings
Stocked Kitchen
Even though we don't have an office, we make sure our team still has a fully stocked snack cabinet through month snack box deliveries straight to your door!
Some Meals Provided
Happy Hours
Pet Friendly
Our office was pet friendly back in the day. Now, our Slack dog channel is busier than ever! Some choice pet names? Croissant, Truffle, Pork Chop, Tater Tot, and Maple.
Fitness Subsidies
Home Office Stipend for Remote Employees
Need a chair or headphones to be more productive and comfortable in your home office? We've got you covered!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We are proud to announce that Snappy has been certified by Great Place to Work US as a 2020 and 2021 Great Place to Work! We are grateful to our team for all they do to make this such a great place to be, learn about our Certification, employee experience & more: https://www.greatplacetowork.com/certified-company/7022716

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