Senior Account Manager, Enterprise SaaS at SpotMe

| Greater NYC Area
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Since 2011, SpotMe has been the mobile engagement platform for visionary leaders who believe that events can drive transformative change.
 
SpotMe has been recognized by G2 Crowd as the leading pure play mobile event app, a growing space that represents more than $1 billion in potential annual revenue. Our ambition is to double down on this opportunity, use events as a springboard and extend our positioning into Digital Experience Platforms (DXP) for employees and customers.
 
Today, SpotMe serves over 220 global brands, including 80 Fortune 500 companies. Some of the world’s largest companies – including L’Oréal, SAP and Daimler – use SpotMe to connect every event to their greater story.
 
Responsibilities
  •  Achieve retention and growth targets on existing customers and channel partners set by the sales organization 
  • Perform discovery calls and discovery sessions within existing accounts 
  • Prepare and present proposals to account contacts 
  • Upselling within existing accounts and assigned contacts 
  • Deliver customer presentations to evangelize all stakeholders 
  • Maintain a pipeline of active opportunities as per sales cycle procedures 
  • Manage opportunities to closure 
  • Manage project lifecycle with professional services team 
  • Resolve customer issues to maintain customer satisfaction 
  • Ensure that minimum requirements are established, managed and maintained with customers, such as MSA, quarterly business reviews 
  • Work with Global Account Director and support Account Executives on existing account expansion to new territories and business units 
  • Develop executive-level relationships at existing customer accounts 
  • Support marketing with account-based marketing campaigns 
  • Accurately capture and report all aspects of account and opportunity information within the SFDC platform 

Requirements
  •  Minimum of 4 years of direct sales experience, including 2 years of account management experience preferably with Fortune 500 companies and in an enterprise SaaS platform software 
  • Ability to understand customer requirements and identify solutions 
  • Proven track record of success and over-achievement of quota 
  • In-depth knowledge of account management best practices – e.g. account planning, account development, executive relationship development, contracting and pricing 
  • Experience with RFI/RFP processes highly desirable 
  • Willingness to travel as needed to meet with clients and prospects 
  • Excellent communication, leadership, problem-solving and analytical skills 
  • Ability to adapt and respond to changes in environment and priorities 
  • BA/BSc required 
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Location

Located at the heart of Manhattan’s financial district, SpotMe occupies the 21st floor in the 140 Broadway Building, a contemporary 51-story tower.