Senior Account Manager

| Greater NYC Area | Remote
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Code3 is a full-service marketing partner, powering better performance for digital disruptors and Fortune 500 leaders alike. It provides white-glove creative, media buying, and measurement services for brands across scaled digital and audience-based media platforms. Code3’s deep expertise drives business results and reveals actionable insights about customers and prospects. At a time when CEOs and CMOs are striving for greater control and transparency over marketing investments, Code3 stands out through its standards, accountability and expertise. That’s why companies like Chipotle, LVMH, Gap, and ABi rely on Code3 to reach their most valuable prospects across digital, social, and emerging channels like audio and OTT.

The Account Management Team delivers best-in-class service and strategy to Code3's varied client base. We’re looking to hire a Senior Account Manager to serve as a main point of contact for our clients and go above and beyond to support their needs. The Senior Account Manager will support our most strategic accounts and have a well-rounded skill set across all aspects of media planning and delivery that allows them to confidently present POVs and strategic presentations that resonate with client marketing teams. Please note that this is not a sales role.

The role requires a strong understanding of marketing & advertising, paired with a deep understanding of the social media space. Aside from client management and strategic planning, the Senior Account Manager will mentor and coach more junior team members and help them in their own career paths. The ideal candidate will have strong experience in communicating with clients, comfort with managing multiple priorities, and deep knowledge of paid social media planning.

*Note: This role can be based remotely on the east coast.*

Responsibilities

  • Operational Excellence
    • Leads overall day-to-day account needs including administrative and project management-related tasks that serve as the foundation of operational excellence (status docs, project/budget trackers, timeline management, internal team meetings etc)
    • Plans, leads, and provides actionable follow-ups for client meetings and calls
    • Guides internal status meetings, helps drive the process and team involvement for specific deliverables
    • Recommends changes to existing products, policies, and processes that improve overall performance for campaigns
    • Pinpoints and owns dedicated internal workstream and client communication for specified deliverable
    • Oversees a cross section of junior colleagues on the account management team, serving as mentor/coach
    • Carries out onboarding process and trainings for new account team members
  • Entrepreneurial Awareness
    • Contributes to monthly internal ideation meetings around growth goals and opportunities
    • Tracks internal budgets that roll up to quarterly projections
  • Client Business Proficiency
    • Provides first round campaign deliverable review for items such as media plans and reporting documents
    • Understands client-specific KPIs/Objectives and ensures strategy and tactics tie back to those objectives
  • Paid Social Media Expertise
    • Oversees and supports on objective alignment, planning, execution and optimization for the most complex campaigns across the marketing funnel
    • Contributes to full team’s strategic media planning initiatives, campaign recommendations, and testing opportunities to optimize performance and meet business objectives
    • Serves as first round of review for reporting, insights, and media planning before sending to clients or higher management levels
    • Coordinates campaign strategies and tactics closely with platform partners and possesses understanding of and can speak to platform nuances and use cases with clients and internal teams
    • Brainstorms new ways to improve advertising and engagement on Facebook, Twitter, Instagram, Pinterest Snapchat, and YouTube
    • Integral player in key account deliverables such as monthly reporting and quarterly business reviews, helping dig into the insights, learnings, and next steps
    • Supports POV and Ad-Hoc project development with assistance from vertical-specific team members
    • Actively shares POVs, campaign insights, partner learnings and account wins, internally and externally

Requirements

  • BA or equivalent;
  • 4+ years account management experience within digital and/or social is preferred.
  • Excellent verbal and written communication skills
  • Proven ability to navigate client and external communication
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in working with large datasets and performing quantitative analysis
  • Superior Excel skills: comfort with pivot tables is a MUST. You pivot in your sleep
  • Demonstrated critical thinking ability
  • Self-starter who is comfortable with a rapidly-changing environment
  • Energetic, relentless drive to succeed, TEAM player

Preferred Skills (but not required)

  • Experience or knowledge of paid search and programmatic channels
  • Knowledge in SQL, Salesforce, statistical tools and/or programming

Some of the ways we'll support you

  • Full benefits, 401k (with match) & generous pension program
  • Thoughtful parental leave and return program
  • Ample PTO, holidays, and holiday closure in December
  • Ongoing learning and development opportunities
  • Commitment to transparent DE&I practices
  • Convenient, snack stocked office spaces in awesome cities
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