Transfix is changing the way companies view their supply chain. We are an award winning, recognized market and technology leader in the full truckload (FTL) market, which is a $420 billion market each year in the U.S. alone. We eliminate waste and solve inefficiencies through a deep understanding of the dynamics that exist today for the world's leading shippers and the millions of carriers and drivers that move their goods. We identify blind spots where data can fundamentally transform the way shippers and carriers work together, and we reduce the amount of “empty miles” driven by truckers with algorithms that match freight with trucks based on location in realtime. Our solution yields significant savings for shippers and increased pay for truck drivers. Ultimately, our mission is simple: to improve the lives of both shippers and carriers by creating a more efficient, transparent platform by which a product can be moved from anywhere to everywhere at anytime.

The problems we solve everyday are real and require creativity, grit, and determination. The culture we're building is one where we challenge the norms of the industry. The team we have is built on the foundation of personal growth, collaboration and experimentation.

Launched in August 2013, we have raised $78.5M in capital and are backed by top VC firms in NYC and San Francisco including, New Enterprise Associates (NEA), Canvas Ventures, Lerer Hippeau Ventures, Corigin Ventures, Founder Collective and Bowery Capital. We are headquartered in New York City.

As a Senior Account Manager, you play a key role in helping Transfix achieve its ambitious goals by serving as the liaison between our carriers and the rest of the business.

What you'll do:

• Solve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
• Communicate client needs and expectations clearly amongst the operations team
• Manage multiple accounts; develop positive working relationships with all customer touch points
• Drive client retention and client satisfaction
• Develop and expand key accounts
• Work closely with the Operations team on day-to-day operational processes
• Partner with internal cross-functional teams on day-to-day operational processes and to understand customer goals and key performance metrics
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

About you:

• You have 5-6 years experience in Account Management / Sales
• You are strategic and possess the ability to identify new opportunities for growth with customers
• You are flexible - we are disrupting an industry so changes to traditional processes should be expected
• You desire the opportunity to mentor, and one day manage Account Managers
• You love solving complex problems
• You demonstrate strong internal and external communication skills including verbal, written, presentation, and active listening
• You have experience in growing a book of business
• You have managed complex and/or large-scale accounts in the past generating at least 1 million in revenue annually
• Previous experience with B2B enterprise accounts, tech companies, and/or a hyper-growth B2B startup is always an advantage
• Must be able to interact and collaborate with individuals at all levels of the organization
• A burning desire to win and reach overall company goals. You’re a team player, but you know that a little competition is healthy.

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.