Senior Account Manager at Eden Health

| Greater NYC Area
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About Eden Health
Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will be doing
As a Senior Account Manager, you will serve as the primary relationship owner for an assigned group of top tier customer accounts. You will be responsible for the retention and growth of some of Eden’s most valuable accounts by member count and contract size (revenue). You will ensure that our customers derive maximum value from our services while experiencing high levels of satisfaction. You will prepare implementation plans and lead customer onboardings; present engagement strategies, conduct quarterly and Executive Business Reviews and execute renewal plans. You will work closely with customer and internal stakeholders to identify pain points, develop best practices, and provide solutions to ongoing customer needs. You will be responsible for meeting and exceeding quarterly renewal and revenue upsell targets.
This role will be a key function within the rapidly growing Customer Success department and will report into the Head of Customer Success. You will be a senior member of the Customer Success team, responsible for leading by example and mentoring team members to support the development of their capabilities. You are expected to understand and communicate how your work and the work of others relates/contributes to the business mission. You will have the ability to work remotely, but you can work out of Eden Health’s New York Headquarters if you choose to do so. During post-pandemic times, you will be expected to travel to various customer locations for trainings, implementations, speaking engagements, and business reviews; however, travel of this nature will not be required or expected until public health risks related to COVID-19 have subsided.

What success looks like

  • Serve as the lead point of contact for all customer account management matters on a designated book of business (list of accounts) consisting of some of Eden’s largest accounts by member count and revenue
  • Forecast and track key account metrics (e.g. engagement, utilization, etc.)
  • Effectively project manage detailed implementations and major initiatives to deliver augmented value for customers
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Build and elevate strong, long-lasting customer relationships and stakeholder mapping
  • Provide expertise and manage training for your customer stakeholders across complex products and services
  • Anticipate and address challenging customer requests and moderate adequate cross-collaborative escalations as needed
  • Leverage consistent evaluation and sound judgement to quickly and decisively execute plans of action in response to customer problems while maintaining a high-level of satisfaction
  • Demonstrate strong prioritization skills in balancing high-value, proactive and reactive efforts across your book of business
  • Successfully design and execute Quarterly and Executive Business Review strategies
  • Expertly develop new business and expansion opportunities with existing customers and/or identify areas of improvement to meet upsell revenue targets
  • Confidently negotiate contracts and secure renewals to maintain logo and net dollar retention

What you will bring

  • Proven success as an Account Manager or relevant role
  • 3+ years experience in a Customer facing role at a B2B company
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce or HubSpot) and G Suite, particularly Google Sheets (or Microsoft Excel)
  • Great attitude, collaborative mindset, alignment with company values and willingness to learn
  • Experience implementing and supporting complex customer solutions in highly regulated or highly sensitive domains (healthcare, data privacy and security, legal, finance, etc.)
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

Why Eden Health?

  • Fast-growing startup backed by leading venture capital firms Greycroft, 645 Ventures, PJC and others
  • Exciting product in one of the largest and fastest growing markets in the country
  • Mission-driven culture passionate about improving access to healthcare for employees and their families
  • Competitive salary and equity compensation package
  • Great benefits including medical, dental, vision insurance, and commuter benefits
  • Generous PTO, healthy snacks, and regular happy hours
  • Awesome team with a great camaraderie - we work hard and have lots of fun!

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from email addresses (e.g. [email protected] Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: [email protected]

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Technology we use

  • Engineering
    • TypescriptLanguages
    • ReactLibraries
    • ClojureFrameworks


101 Greenwich Street, New York, NY 10006

An Insider's view of Eden Health

What's something quirky about your company?

We have a quirky way of taking company-wide meetings to another level. We've gone so far as to recreate an entire episode of Hot Ones with our CEO in the hot seat. We love celebrating big wins with over-sized champagne bottles paired with local pizza - it's an extraordinary pairing!


Director of Business Development

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.


Physician Assistant

How does the company support your career growth?

Eden Health has been a great place to grow. I've had lots of opportunity to work in a diverse set of roles and my colleagues have always been there to support me. Our culture of kindness, candidness and transparency has created a place where I get to see my colleagues grow with me as we take on new challenges and build the future of the company.


Full-Stack Software Engineer

What is your vision for the company?

We want everyone to have a multidisciplinary care team that is accessible in ways that make the most sense for their life. We are modernizing the delivery of medicine, mental health, and navigation services by providing sophisticated technology to give providers and patients superpowers so that the road to health and wellbeing is a smooth one.


Co-founder and Chief Product Officer

What are some social events your company does?

We have a Culture Council consisting of volunteers across different departments in our organization. Each month, two volunteers from the Culture Council manage end-end execution of that month's event.


People Operations Associate

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission and equity compensation packages
-Great benefits including medical, dental and vision insurance
-Free Eden Health membership
-Commuter benefits
-Generous PTO policy
-Monday and Friday lunch stipends

Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Council that is focused on strategically thinking through and implementing events, specifically for a remote workforce.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We conduct annual Anti-Harassment and Unconscious Bias Training company-wide.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
We use Guideline to administer our 401K
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Relocation Assistance
Home Office Stipend for Remote Employees
We offer a $300 stipend to support employees working from home.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annually for continuing education.
Time allotted for learning
Customized development tracks
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