Senior Customer Success Manager

| Greater NYC Area

Are you ready for a new challenge?

As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

 

      • QUALIFICATIONS

        7+ years of experience in customer success, consulting or account management for a SaaS organization

      • Significant experience driving enterprise level customer engagements, achieving high adoption, retention and expansion rates
      • BS / BA degree in business administration, engineering, computer science or a comparable education, Master’s degree is a plus
      • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
    • Experience in business transformation initiatives is a strong plus
    • Skillful at building long term relationships with senior executives and key stakeholders
    • Proficiency in leading and facilitating executive meetings and workshops
    • Passion for making customers successful
    • Demonstrated ability to navigate conflict and foster open communication
    • Strong analytical thinking and organizational skills

YOU...

  • Work directly with a portfolio of strategic customers to define success and help them drive significant value out of using Celonis by achieving measurable results
  • Develop a deep understanding of customer needs, use cases and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
  • Assist customers in driving user adoption and change management within their organization
  • Build and maintain strong relationships with all key customer stakeholders, including C-level executives
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators
  • Serve as a point of escalation for key customer issues and ensure swift resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
  • Evangelize the capabilities of the Celonis platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the services teams to facilitate the onboarding of new customers
  • Help mentor and train Customer Success Managers
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Location

Celonis is right across from Bryant Park with great restaurants, bars, and gyms nearby. A short walk from the subway, Penn Station, & Port Authority.
Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
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What are Celonis Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
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