Senior Customer Success Manager
CB4 is looking for a well-rounded, strategic, and innovative addition to our growing customer success team! We are a Sequoia Capital and Octopus Ventures backed, predictive analytics startup, providing machine learning software for brick-and-mortar retailers. We are looking for a Senior Customer Success Manager to join our Manhattan based team.
Role and Responsibilities
Establish consultative and trusted relationships with clients.
Ensure client expectations are exceeded consistently.
Drive upsell opportunities into CB4's existing client base.
Onboard new clients into the company seamlessly and create consistent processes across all clients.
Develop best practices and process strategies.
Understand client business goals and anticipate future needs to deliver optimal solutions.
Drive planning sessions to ensure client is able to fully leverage CB4 to meet their performance and operational efficiency goals.
Conduct quarterly business reviews with key clients.
Exceptional communication skills and organized project management.
Elicit client feedback to act as internal advocate for our clients.
Communicate regularly with the customer to evaluate satisfaction.
Minimum Requirements
BA/BS degree or similar college level education
5+ years of experience in Digital/Technology Account Management
All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered
Superior client service and relationship skills
Strong analytical and problem-solving skills
Experience in data analysis and Tableau work
Experience developing and presenting world class presentations/QBR's
Ability to thrive in a fast paced environment with tight deadlines
About CB4
CB4 provides patented machine learning solutions that capture consumer behavioral patterns and translates those into actionable recommendations. Backed up by Sequoia Capital, one of the most successful Venture Capital firms in the world (behind companies such as Apple, Google, LinkedIn), CB4 is aiming to revolutionize the way retailers predict consumer demand.